Client Success Manager (AOS)

The Client Success Manager is responsible for identifying key opportunities and executing strategic programs to improve client outcomes across the markets WellSky serves. This role will represent WellSky to develop key relationships with our clients and facilitate partnerships creating strong operational alignment maximizing the value of our solutions. You will ensure that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.

This position is for our Advisory & Outsourced Services team and will be based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Leverage operational data to identify areas of client and business opportunity for improvement
• Proactively engage with a broad set of clients to understand their opportunities and navigate client partnerships and experiences with our solutions
• Partner with marketing, sales, and operational business units to improve client engagement strategies
• Understand the full client lifecycle engagement expectations across WellSky's business and operational teams, identify opportunities for increased client alignment, and partner with client organizations to streamline client experiences maximize long-term value
• Define and deliver improvements for core business KPIs, measuring engagement behaviors, client outcomes, value improvement, and business growth
• Perform other job duties as assigned

Required Qualifications:

• Bachelor's degree or equivalent work experience
• At least 4-6 years of relevant work experience

Job Expectations:

• Willing to travel up to 30% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

#LI-OF1

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year