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Product Owner/Provider Life Cycle Mgmt. (Hybrid - Troy, MI) - Health Alliance Plan

Henry Ford Health System
United States, Michigan, Troy
Mar 14, 2025

GENERAL SUMMARY:

The Product Owner (PO) is responsible for guiding the success of a product, laying out a product vision that is differentiated and deliver unique value for
internal and external customers. The product owner owns the end-to-end product lifecycle from strategy/ideation to product release according to customer needs, timeline, and costs.

PRINCIPLE DUTIES AND RESPONSIBILITIES:



  • Owns the vision, mission and success criteria for a given product based on market needs identified by business owner.
  • Supports development of business cases, ROI, and funding for Team with business owner.
  • Responsible for market and competitive analysis of Product or Product Segment.
  • Creates product backlog and prioritizes product backlog items that drive outcomes related to overall vision.
  • Owns and creates the product roadmap with oversight from business owner.
  • Communicates the product vision to stakeholders within and external to the organization and advocates for product as necessary.
  • Work with stakeholders to develop and implement strategies for product membership growth and retention. Track and report on product performance
    and progress against goals.
  • Create business strategy documents that recommend product innovation; lead the follow-up activities to ensure smooth transition and launch.
  • Consults with technology stakeholders on overall architectural and platform direction.
  • Identifies minimum viable experiments to help learn about our customers' needs and defines minimum viable products to release to customers.
  • Identify and lead product-specific strategies and initiatives for the continuous product improvement efforts of HAP's product portfolio. This includes
    coordination with stakeholders throughout the organization in the training and operations of these products.
  • Provides input on user experience and design by working with end users to test product features and writing acceptance criteria for the development
    team.
  • Integrate insights from customers conversations, stakeholder feedback, and competitive research to identify product opportunities and differentiators.
  • Defines success metric for their products; monitoring and refining product area based on learnings.


EDUCATION/EXPERIENCE REQUIRED:



  • Bachelor's degree in business, information technology, or related field required.
  • At least three (3) years' product management or product development for large and complex problems preferably in managed care or insurance with
    working knowledge of product and project management principles.
  • Experience building products with software development teams.
  • Effective communicator who is comfortable talking to a wide range of stakeholders from technical staff to executives to understand their needs and
    distill insights that drive product strategy.
  • Experience with customer journey mapping development.
  • Experience working in an Agile Development environment.
  • High energy: strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of
    deliverables that meet or exceed project expectations.
  • An excellent communicator and motivator.
  • Product owner certification (i.e., CSPO) preferred.
  • Knowledge of managed care principles and high-level understanding of managed care business functions (e.g. Sales, Membership & Billing,
    Claims).
  • Proficient technical and software skills.
  • Experience with Health Care Provider life cycle preferred.
  • Experience with credentialing applications such as symplr beneficial.


CERTIFICATIONS/LICENSURES REQUIRED:



  • Product owner certification (i.e., CSPO) preferred.

Additional Information


  • Organization: HAP (Health Alliance Plan)
  • Department: Provider Network Admin
  • Henry Ford Health Location: HAP (Health Alliance Plan)
  • Shift: Day Job
  • Union Code: Not Applicable

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