Wire Representative

Consumers Credit Union (CCU) is hiring - join our team as a Wire Representative! This is a fantastic opportunity for someone who is detail oriented, enjoys processes, and thrives in a fast-paced, ever-changing environment!

Schedule/Location: This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely.

As a Wire Representative, you will be responsible for accurately processing wire requests, verifying and validating information received, and ensuring risk mitigation when completing wire transfers. You will provide support and answer any questions our front-line team may have regarding wire processing to assist internal business partners and members.

CCU is a dynamic company that implements process improvements and changes frequently. The ideal candidate will be adaptable to change and will be able to steadily perform and react in a fast-paced work environment.

Main duties and responsibilities:

• Support front line staff regarding wire inquiries and requests. Provide front line staff and members with answers related to accounts, policies, services, and products.
• Work cooperatively with other departments to ensure timely resolution of issues, inquiries, and requests.
• Understand rules and regulations governing domestic and international wires and EFT transfers to ensure compliance.
• Process and monitor incoming/outgoing domestic and international wires. Follow up on wire rejects and wire traces to maintain compliance with regulatory agencies such as OFAC and BSA.
• Resolve operational, technical, and department issues encountered in the administration of all wire requests.
• Ensure online wire requests are submitted in a timely manner. Act as an administrator for the online exchange system.
• Responsible for the wire procedures and processing daily, weekly, and monthly wire reporting.
• Review Mobile check deposits to thoroughly identify any inconsistency that would deem the check from being processed and/or fraudulent. Ensure all mobile deposits are processed timely, prior to cut-off.
• Assist with electronic transfers from internal departments through various payment channels.
• Inform management of member problems and concerns with outside agencies, and workflow backlog.
• Identify and provide recommendations to continuously streamline and improve processes and the work environment.

Qualifications:

• High School Diploma or Equivalent - Minimum
• 1+ years' experience in Administrative Wire, Federal Regulations or Related - Minimum
• Professional verbal and written communication skills
• Time management and organizational skills - must have the ability and drive to meet deadlines
• High attention to detail - you must be a person that pays close attention to numbers and can identify errors in data!
• Positive attitude, helpful, and team-oriented focused
• Ability to work Monday through Friday: 8AM - 5PM

Compensation & Benefits:

Budgeted amount for starting hourly: $20/hr + annual bonus opportunity

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 220,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.