Junior Technical Writer

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

This is a full-time remote position that can be located anywhere in the U.S. Applicants must have current and ongoing authorization to work in the US without employer sponsorship.

• Draft, monitor, and evaluate technical and training content, ensuring comments and questions are addressed and content is updated accordingly.
  
• Leverage AI tools to facilitate our stakeholders' capability to self-serve in regards to queries and simple content generation based on the material and structure we build into our systems.
• Utilize in-product guidance tools to provide "just in time" support exactly when and where our customers need it.
• Edit submitted content for clarity and style, ensuring information is technically accurate.
• Stay current on any product updates and issues that may require knowledge solutions.
• Work closely with other departments such as product development to improve integration and facilitate the seamless exchange of information.
• Promote knowledge sharing of the organization's information and experience both inside and outside the organization.

• Bachelor Degree in Technical Writing or related field.
• Knowledge with building and managing relationships with project managers and subject matter experts.
• Familiar with in-product guidance tools like WalkMe.
  
• Experience writing technical training material.
• Experience writing for the web.
• Familiar with editing SME submitted content for clarity and style.
• Familiar in content organization for both workflow and ease of search.
• Experience following corporate style guides.

Software Knowledge:

• Experience with Source Control Applications (e.g. TFS).
• Experience with Madcap Flare and Capture preferred.
• Experience with other content authoring tools (e.g. FrameMaker, RoboHelp, MS Word, InDesign, XHTML, CSS) and image capture tools (e.g. SnagIt, Photoshop) acceptable.

PI265259129