Implementation Project Manager (LatAm)

SUMMARY

Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

The Implementation Project Manager (IPM) will manage the implementation project through to project completion. The Implementation Project Manager will be one of the major representatives of the relationship the client will have with Avetta. The Implementation Project Manager is an expert on the Avetta platform and an efficient project manager and effective communicator.

This IPM position will support Avetta's growing LATAM business region. Bilingual skills, English > Spanish is required with a preference for multilingual Portuguese and/or other Latin American languages.

If you reside within 30 miles of an Avetta office, you will follow a hybrid on-site work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the end-to-end implementation for new clients and existing client expansions.
• Drive and lead the client kick-off meeting (typically in-person).
• Ensure that client configuration and business requirements documents are accurate, complete, and signed-off by client including user-acceptance testing.
• Define, set, manage and meet each set of project plan goals (adhering to internal process and timelines) to ensure client & Avetta expectations including project goals, timelines, contractor on-boarding and client engagement are met.
• Present & implement best practice workflows to the client and appropriately respond to clients' needs to align their internal process to the Avetta platform.
• Personally engage, monitor and drive the contractor/supplier on-boarding process and communicate to internal and external stakeholders.
• Understand use-case scenarios of standard configuration vs. non-standard configuration.
• Verify internal testing of the configuration and/or developed functionality is completed.
• Serve as subject matter expert (SME) regarding implementation processes, workflows, timelines and best practices.
• Continually analyze and improve new and existing client implementation processes and procedures.
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
• Maintain and improve all Avetta implementation project resource documents.

IDEAL EXPERIENCE:

• Ability to place the client first
• Excellent communication skills -- interpersonal, written and public speaking.
• Organized and able to manage multiple clients/projects concurrently.
• Superior customer service to internal and external clients.
• Strong leader who is able to work in a team environment and solve problems creatively and efficiently.
• Comfortable using technology and able to explain it effectively to others.
• Attention to detail; especially as you monitor data and analyze reports especially those associated with contractor/supplier yield metrics, client satisfaction and initial user adoption.
• Strong organizational and time management skills.
• Hold people accountable, keeping to deadlines, escalation process experience
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
• Ability to identify, engage and manage necessary resources (including personnel & fiduciary).

PREFERRED QUALIFICATIONS:

• Project Management Professional or similar certification preferred
• Equivalent experience may be accepted
• Must have 3+ years of project management experience within software/SAAS industries
• MS Project or equivalent experience required

IDEAL EDUCATION & TRAINING:

• Bachelor's degree
• Any professional certification, such as Six Sigma, etc. (helpful)

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $70,000 - $135,000 per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Implementation Project Manager position, please submit your online application by April 15, 2025, at 11:59 PM PST.I-Remote