Renewal Manager

We are seeking a Renewal Manager that is self-motivated with a talent for building strong customer relationships, clearly communicating our value propositions to reinforce our partnerships, negotiating complex conversations and procurement processes, and identifying growth opportunities from existing clients. Your ultimate goal will be to proactively contribute to growing our world class customer retention! If you have an entrepreneurial spirit, driven to be the top performer, have a track record of exceeding goals, and possess a mix of creativity, technical aptitude, and communication skills, we are interested in speaking to you.

What You'll Do

• Develop professional cooperative relationships with a portfolio of clients.
• Develop industry expertise within assigned client base.
• Develop knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
• Effectively communicate the value of Vector Solutions products and resources to influence renewal decisions and retain or grow recurring revenue.
• Proactively conduct regular account checks to identify early risk.
• Participate in strategic account reviews with all assigned clients on a regular basis to review service needs and usage trends.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
• Collaborate with peers and internal resources to create and execute risk action plans to restore account health and ensure a smooth renewal process.
• Maintain and track all client communications utilizing Vector Solutions customer relationship management system.
• Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients.
• Will be working with organizations heavily in the Fire, EMS, Police, and City space.
• Other duties as assigned.

• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Resolve customer issues quickly and effectively.
• Ability to exercise time management, prioritize work, and set goals.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to learn additional software quickly.
• Successfully present new ideas to groups of managers and high-level executives.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organization skills and detail oriented.
• Ability to adapt to new conditions, assignments, and deadlines.
• Thrive in a fast-paced team environment.
• 1 - 3 years of experience in a consultative sales-oriented position focusing on relationship management.
• Experience using MS products.
• Experience using Salesforce CRM.
• Two or Four-year degree from an accredited institution of higher learning in a related field.
• This position is available in all office locations.

Growth Pathways

Growth Pathways is a program committed to supporting the growth and development of our most important asset, our employees. It provides a framework where opportunities for upskilling (learning skills to make employees better at their current jobs) and reskilling (learning new skills that may help employees move into new roles) are made available. Additionally, it provides a process where we will post all our open positions internally to give employees an opportunity to move into new growth roles and promote from within when the business need and opportunity presents itself. Lastly, it provides a model to help employees own their careers and development and provides tools and resources for managers and employees to have effective career development conversations throughout the year.

Be sure to visit our Growth Pathways website and check out other roles that may not yet be posted.

We are committed to providing reasonable accommodations to qualified individuals with disabilities.