Renewal Manager

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is seeking a Renewal Manager that is self-motivated with a talent for building strong customer relationships, clearly communicating our value propositions to reinforce our partnerships, negotiating complex conversations and procurement processes, and identifying growth opportunities from existing clients. Your ultimate goal will be to proactively contribute to growing our world class customer retention! If you have an entrepreneurial spirit, driven to be the top performer, have a track record of exceeding goals, and possess a mix of creativity, technical aptitude, and communication skills, we are interested in speaking to you.

What You'll Do

• Develop professional cooperative relationships with a portfolio of clients.
• Develop industry expertise within assigned client base.
• Develop knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
• Effectively communicate the value of Vector Solutions products and resources to influence renewal decisions and retain or grow recurring revenue.
• Proactively conduct regular account checks to identify early risk.
• Participate in strategic account reviews with all assigned clients on a regular basis to review service needs and usage trends.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
• Collaborate with peers and internal resources to create and execute risk action plans to restore account health and ensure a smooth renewal process.
• Maintain and track all client communications utilizing Vector Solutions customer relationship management system.
• Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients.
• Will be working with organizations heavily in the Fire, EMS, Police, and City space.
• Other duties as assigned.

• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Resolve customer issues quickly and effectively.
• Ability to exercise time management, prioritize work, and set goals.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to learn additional software quickly.
• Successfully present new ideas to groups of managers and high-level executives.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organization skills and detail oriented.
• Ability to adapt to new conditions, assignments, and deadlines.
• Thrive in a fast-paced team environment.
• 1 - 3 years of experience in a consultative sales-oriented position focusing on relationship management.
• Experience using MS products.
• Experience using Salesforce CRM.
• Two or Four-year degree from an accredited institution of higher learning in a related field.

What You Can Expect From Us:

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we're a team.
• Customers First - Our customers' success is our success.
• Make a Difference - It's not a job, it's a calling.
• Inclusiveness - Uniqueness is powerful.
• Act Now - We act with urgency.
• Curiosity - We love a good challenge.
• Ownership - We own the outcome and don't pass the buck.

We are committed to providing reasonable accommodations to qualified individuals with disabilities.