Technical Support Specialist II, Information Resources

University of Texas Southwestern Medical Center
parental leave, paid time off, paid holidays, tuition reimbursement
United States, Texas, Dallas
5323 Harry Hines Boulevard (Show on map)
Mar 08, 2025
WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY The Information Resources Department is looking to hire a full time Technical Support Specialist II. The Technical Support Specialist II's primary role is to provide desktop, printer, and peripheral assistance and support to UT Southwestern faculty and staff concerning personal computing hardware and software, computer networking, and/or telecommunications. The employee will ensure the desktop environment complies with UT Southwestern Information Security requirements. This position is primarily within the hospital and is a 24/7/365 environment. The primary hours are 8 am - 5 pm Monday - Friday, however rotating holiday and inclement weather coverage is required. The candidate must be flexible to work outside of normally assigned shifts as needed. Service Now experiences preferred. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education High School Diploma or equivalent. Experience 4 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Licenses and Certifications If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days Preferred Education Associate's Degree in related field, or Bachelor's Degree in related field. Experience * Requires knowledge of Windows-based computing hardware and software, Apple knowledge a plus. * Work requires contact with physician, faculty, staff to provide technical support of computer hardware and software packages and resolve a variety of routine and non-routine problems. * Work requires the ability to lift computer and printer equipment properly, up to 40 pounds. * Work requires phone contact with hardware and/or software vendors as well as users. Work requires excellent documentation and organizational skills. JOB DUTIES Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc... Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams. Performs preventative maintenance of end user devices and associated peripherals. Lifecycle management of end user devices to include deployment and decommissioning of assets. After hours staff will work the Service Desk role as needed. Advise customers regarding their technology needs and provide the associated costs and vendor quotes. Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment. Performs other duties as assigned SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare - no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!