Retail Security Technical Program Manager

Purpose of the Job

Our client's hardware business is focused on growing its brands and product portfolio. As a member of this team, you get to help drive the highest retail security initiatives for the organization. This is the team who brings the hardware devices to life in retail around the globe. They're a dynamic team whose mission is to fundamentally change how people discover and explore their products.

A highly organized and motivated individual who consistently demonstrates a proactive positive attitude to solving complex multi-faceted problems. An expert in the area of the latest security devices for hardware products that can incorporate form with function and never settle for less. Knows how to create high security spaces working with fixture vendors to ensure our products are secure pre-launch. Successful track record of partnering with the major security vendors and retailers like Best Buy, Walmart, Target, Verizon and others in U.S., Canada, APAC and EMEA.

Key Responsibilities

• Lead development and testing of retail security solutions and displays for consumer hardware, ensuring compatibility and functionality
• Coordinate and execute functional testing with third-party retail security providers, validating results and ensuring adherence to standards
• Stay abreast of emerging retail security technologies and trends to inform solution development
• Develop and apply understanding of retail fixtures and security to create compatible and effective security solutions
• Cultivate and manage relationships with external partners, testing labs, and internal teams to facilitate collaboration and project success
• Collaborate with retail partners to understand and address security and electrical requirements
• Conduct rigorous testing and validation of consumer hardware with retail security solutions
• Manage suppliers through all phases of testing, development, and production to ensure timely delivery
• Develop and execute reliability test plans, analyze data, and provide risk assessments
• Manage on-site retail security lab, including setup, maintenance, and hardware/security component tracking
• Collaborate with product engineering to implement hardware modifications for retail demo and display units, and provide feedback on engineering drawings
• Provide troubleshooting and support for in-store installation issues, and track project status and completion

Knowledge, Skills + Experience

• BA/BS degree or equivalent practical experience.
• 5 to 8 years of experience in hardware security
• Experience and working knowledge of latest security devices/requirements
• Retail marketing experience, working specifically with fixtures/displays is a plus, familiar with big box retailers and their requirements
• Project management experience leading time sensitive, large projects, for Retailers or Carriers
• Experience and working knowledge of latest security devices/requirements
• Long-term strategic thinking balanced with near-term execution skills; high aptitude with the ability to understand complex problems and distill it into a simple, meaningful and coherent story
• Ability to maintain strict confidentiality
• Experience working in a highly iterative and collaborative environment
• Experience engaging with multiple stakeholders and cross functional teams, and tactfully navigating a client-facing environment
• Ability to flexibly thrive in ambiguity and operate in a fast-paced, deadline driven, rapidly changing work environment

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

• Mountain View, CA, USA