High Performance Computing Technical Support Consultant- Livermore, CA- TS or Q Clearance Required Information Technology

SOC LLC
United States, California, Livermore
Mar 07, 2025
High Performance Computing Technical Support Consultant needed for a Direct Hire opportunity with SOC's client to work onsite in Livermore, CA. Candidates must have an active Q clearance to be considered for this role (would also consider candidates with active Top Secret). Job Description:* Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Contributions impact technical components of client products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others. Responsibilities: Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents Maintain system software and firmware revisions, including patches, updates, and OS upgrades Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues Provide solutions and implement repair or workarounds, when possible, fully documenting steps taken when required Manage software issues for both the system and user applications, submitting and tracking bugs as required Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications Education and Experience Required: Bachelor's Degree in computer science or related area of study. Masters of Arts/Science with 12+ years of professional experience. Without a Master's degree, three additional years of relevant professional experience (15+ years in total). Knowledge and Skills: DOE Q Clearance required (or Top Secret) Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security Ability to lead and work effectively in a team environment Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines Experience with project planning and management, process management, and team or project leadership preferred Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing Occasional travel for training is required On-site work required Employment Prerequisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. #INDSOC Estimated Min Rate: $115500.00 Estimated Max Rate: $165000.00