Knowledge- Technical:
Responsibility for continued development and involvement in professional organizations, and participation in local, state, national, and international health policy activities.
Recording patient histories and ensuring they reflect relevant information, such as symptoms, treatments, and prescribed medications.
Prioritizes the workload to ensure effective time management strategies
Actively promotes the workplace as a learning environment while encouraging everyone to learn from each other.
Critical Thinking:
Make accurate decisions based on the review of patient symptoms and medical records.
Manage complex dilemmas. Anticipate, recognize, and respond to potentially problematic situations. Provide accurate, effective care in stressful situations.
Client / Customer Services:
Develop and maintain professional relationships with patients, their families and healthcare personnel, while anticipating their needs.
Coordinate referrals to specialists.
Train patients and their families to manage and prevent illness and injury.
Consulting / Advising:
Provide guidance and feedback with empathy and compassion to help patients, their families, and healthcare personnel strengthen their understanding of and/or capacity to deal with health issues.
Provide instruction to healthcare personnel on disease processes, diagnosis, and treatment.
When needed, consult with physicians or other health care providers to create treatment plans and diagnose patients with difficult symptoms. Facilitates the patient's transition within and between health care settings. Develop and maintain a close working relationship with facility, regional and central office management, and administration.
Communication:
Establish and maintain effective communications with patients, their families, healthcare personnel, and others. Convey information clearly and concisely, either verbally or in writing, regarding the disease process and the level of care and services being rendered to ensure that the intended audience understands the information and the message. Draft reports to upper management on units' operations. To disseminate information on changes in policies, procedures, and protocols through various channels such as meetings, bulletin boards, memos, and emails
Supervision:
Motivate and engage while establishing expectations and clear direction to meet goals and objectives of on-going work for a group of nurses and other clinical or support staff.
Knowledge of appropriate policies and procedures for recruiting, selecting, developing, counseling, disciplining, and evaluating the performance of employees.Administer and ensure compliance with human resources policies and procedures. Plan for and support employees in career development opportunities. Assign work and establish work rules and acceptable levels of quality and quantity of work. Review work and evaluate performance of others, and to develop individuals' competencies. Identify and address quality monitoring and performance improvement issues for the facility. Supervises professional and non-professional university health services center personnel engaged in the physical, psychosocial, or mental health care and treatment of students/patients through ongoing observation, orientation of employees to patient care, guidance counseling and ongoing employee development. Work includes auditing, monitoring, and evaluating the quality of nursing care and treatment provided for compliance with various professional standards. Initiating corrective actions as appropriate and updating protocols.
Work also includes identifying staff training needs; initiating and evaluating training recommendations for the nursing personnel and appraising the effects training has on overall performance of nursing staff. Participate in and evaluate in-service and out-service training, staff development and continuing education programs. |