IT Resource Coordinator

As a GuidePoint Security IT Resource Coordinator, you will be responsible for helping the IT department optimize resources, providing insight into resource workloads and availability.

Role and Responsibilities:

• Work with the appropriate management teams to understand resource skill sets
• Create and maintain the necessary resource management reports, methodology and process documentation
• Responsible for identifying current resourcing gaps and understand when specific roles/skill sets will be available to take on new work
• Ensure that the available resources are working on the highest priority efforts that are best aligned with the strategic goals of the organization
• Responsible for allocating IT resources to ensure timelines and deliverables are met
• Monitor and manage resource workloads, identifying and addressing instances of over or underutilization
• Responsible for following up with IT resources to ensure that the necessary datapoints are current and that task burndown is occurring daily
• Responsible for monitoring resources for progress, efficiency and effectiveness, continuously seeking to optimize resources to deliver the highest value to the company
• Ensure regular and timely communications are distributed to necessary management teams
• Assist with scheduling and organizing project meetings, taking meeting notes and sending out a detailed recap
• Other duties as assigned

Position Requirements:

• Proven resource management skills, with the ability to forecast, allocate, and schedule resources effectively
• Strong sense of ownership and accountability for all tasks assigned
• Ability to operate independently, identify areas for improvement, and drive the implementation of solutions
• Ability to help IT resources clearly understand their priorities in an environment where work items are created and assigned daily
• Understanding of a broad range of information technology and disciplines
• Demonstrated successful leadership of personnel, including the ability to lead, mentor and develop team members
• Excellent verbal and written communication skills, with the ability to engage effectively with both technical resources and senior management
• Strong analytical and problem-solving abilities, with the capacity to perform complex tasks and prioritize effectively
• Experience with Jira and Confluence is required

Educational & Professional Credentials

• Bachelor's degree in a relevant discipline or equivalent experience
• 3+ years' experience managing IT projects

Travel & Office Location

• Approximately 10% out-of-town travel to regional offices and/or data centers
• Resource Coordinator will work remotely or the closest regional office when not traveling

Physical Requirements

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
• If you have additional physical requirements/changes, please discuss with HR first