Learning Solutions Integration Specialist

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

The Learning Solutions integration Specialist is critically important to the collaborative but rapid development of virtual, engaging learning experiences to replace, extend and/or enhance ground-based instruction. The role is responsible for researching, testing, planning for and implementation of innovative digital learning solutions. This role ensures smooth exam administration by coordinating proctoring setup and review, troubleshooting exam-related issues, and supporting faculty in launching and accessing exam results. The Exam Coordinator serves as the primary liaison with the exam vendor, maintaining strong partnerships and resolving any operational challenges to ensure a seamless testing experience.

We offer a comprehensive benefits package including outstanding education assistance programs, 401K match and employee assistance program. To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's Degree.
• Experience with integration of technical learning or training solutions.
• Experience in an academic environment required.

Preferred:

• A minimum of 2 years' experience working in education or healthcare preferred.
• Experience in supporting faculty to use technical learning solutions or training healthcare teams to use technical healthcare delivery systems preferred.

PRIMARY DUTIES AND RESPONSIBILITIES (A full job description will be provided during interview process):

• Assist with learning solutions
  
  
  
  • Submit resource acquisition documents
  • Complete faculty and student training for all products and serve as back-up trainer
  • Respond to elevated issues where applicable
  
  
  
  
• Triage/problem-solve issues related to digital learning solutions integration
  
  
  
  • Address issues that can be resolved with communication/information
  • Collaborate with exam vendors to maintain relationships and resolve operational concerns
  • Document issue resolution
  
  
  
  
• Manage exam and proctoring processes
  
  
  
  • Maintain master exam template (standard exam settings, timing, delivery dates)
  • Track revisions and changes
  • Assist with remote proctoring processes where applicable
  • Manage exam orders, scheduling, and setup of exam settings
  
  
  
  

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.