Learning Business Analyst

Do you excel at working cross-functionally to achieve common goals? Do you have a passion for adult learning? If so, you could find a home on the Learning and Development team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Learning Business Analyst in Customer Operations, you'll analyze learning programs, courses and operations and recommend solutions to align individual business functions with organizational goals. You'll use your understanding of an organization's structure, policies, and learning programs to improve programs, general business processes and planning. You'll also manage, plan, monitor, and report on key projects from conception through implementation.

WHAT OUR LEARNING BUSINESS ANALYSTS ENJOY MOST

• Compiling, analyzing, interpreting, and presenting data related to current and future operation and programs
• Creating reports, charts, graphs, and presentations to aid in proposing new strategies for successful changes
• Developing project plans by identifying phases, elements and personnel requirements
• Analyzing data sources to assess trends and develop actionable insights and recommendations to management
• Gaining consensus from stakeholders to ensure successful project implementation
• Meeting with internal customers of an assigned project to gather feedback, and provide status updates and reports or gain consensus to ensure successful project implementation
  
  

In this role you'll work individually and within a team in a dynamic office environment. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business analysis or related experience: 2 years or more
• Education: Bachelor's degree in business or related field
• Technical skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
• Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data, communicate clearly both orally and in writing

Preferred Qualifications

• Experience: Project management; Sharepoint and Jira
• Knowledge: Adult learning principles

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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