Student Systems Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff. Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development. Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.

The Student Systems Manager will supervise a dedicated technical team in support of the educational mission of UNC School of Medicine ( SOM). The primary function of the Student Systems Support team is to deliver technical support services for student information & administration systems for SOM educational programs. The Student Systems Manager will be responsible for a wide range of Student Systems applications. In-scope systems include but are not limited to our curriculum management, evaluation, and clinical scheduling system one45, our admissions platform Slate, and our Student Success and advising application Navigate. Our systems and team also regularly interface with campus and local Student Information Systems. We are looking for a bright, talented individual who values teamwork and collaboration in support of our mission to become the nation's leading public school of medicine.

*While experience with these tools or similar tools is preferred, in depth training on these specific applications will be provided.

Master's or Bachelors and 0-2 years' experience; or will accept a combination of related education and experience in substitution.

Candidates should be Mission Driven and values should align with the Values of SOM IT https://www.med.unc.edu/it/mvv/;

Service, Trust, Authenticity, Innovation

Non-technical:
Service Oriented
High levels of professionalism
Hard working and detail oriented
Great communication and collaboration skills
Able to work independently and on a team
Able to work collaboratively with a variety of stakeholders (technical, faculty, leadership, administrative)
Ability to translate between technical and non-technical terms
Respect and value a diversity of thoughts, opinions, backgrounds, and personalities
Excited about exploring new technologies
Lifelong learner with growth mindset

Technical:
Demonstrated leadership and management skills
Software management and configuration of complex information systems
Strong computer skills (Windows, Microsoft Office, SQL, Database Mgmt, Wordpress)
Experience providing technical support
Experience with data and reporting tasks
Excellent problem solving/troubleshooting skills

Direct experience supporting administrative student software systems
Experience with technical environments in support of Higher Education, or Health Sciences
Basic programming/database knowledge
Experience integrating systems and data using API and ETL technologies
Experience with data visualization tools such as Tableau and Power BI
Project Management experience
Experience with Project and Work Management tools
Experience with IT Service Management systems
Basic knowledge of statistics, data, and reporting
Consultancy skills
Presentation skills

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.