Service Coordinator

To be considered for this position, please complete the Culture Index survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/TJSWoApDFf

Drive Operational Excellence in Service Delivery

At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, we specialize in delivering high-quality service and solutions for the power generation industry. As an Service Coordinator, you will play a critical role in coordinating service work orders, ensuring seamless execution, and driving process improvements.

If you have strong organizational skills, technical knowledge, and a commitment to efficiency and quality, we'd love to have you on our team!

What You'll Do

• Open and manage service work orders (SWOs), ensuring accurate tracking and communication with service managers and internal teams.
• Review customer requests for quotes (RFQs) to ensure quotes and orders align precisely with customer needs.
• Record and track time and travel expenses related to service personnel.
• Invoice service work orders, ensuring bookings match customer POs and resolving any discrepancies.
• Support accounts receivable (AR) aging inquiries, ensuring timely resolution.
• Maintain strong communication with internal teams and customers, following up on open quotes and orders to maximize revenue.
• Collaborate with multiple departments to coordinate service delivery and ensure efficient workflows.
• Assist in overseeing workshop productivity and quality, including process improvement initiatives and cross-training efforts.
• Ensure clean and accurate billing within 5 business days of job completion.
• Provide proactive customer updates on job progress and timelines.
• Drive continuous improvement, aiming for a 3-5% increase in workshop margin year-over-year.
• Support quality control efforts, gathering feedback from internal and external stakeholders.

What You Bring

• Technical knowledge or experience in the power generation industry (preferred).
• Strong customer service orientation with excellent communication skills.
• Experience with technical sales and the ability to read and interpret technical drawings and documents (preferred).
• Negotiation skills with the ability to balance customer needs and business objectives.
• Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and experience with ERP systems.
• Strong attention to detail, problem-solving skills, and ability to drive process improvements.
• Self-motivated, adaptable, and able to work independently while collaborating with a team.

Education & Experience

• Associate or bachelor's degree in procurement, supply chain, distribution, technical science, or a related field (preferred).
• Minimum 3 years of relevant experience in service operations, order fulfillment, or a related field.

Work Environment & Physical Demands

• Office-based role with routine use of computers, phones, and office equipment.
• Occasional work in service environments, requiring standing, walking, and lifting up to 50 pounds.
• Ability to kneel, stoop, and work in confined spaces as needed.
• Comfortable working outdoors in various weather conditions when necessary.

If you're looking for an impactful operations role where your skills drive efficiency, accuracy, and service excellence, apply today!

#INDPPG

'EEO/AA Employer/Vet/Disabled'

To be considered for this position, please complete the Culture Index survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/TJSWoApDFf