Newport Aquarium Event Services Team Lead - Part Time

Event Services Leads and Team Members are needed only for events. Our events calendar is published 3 months in advance so you can see which events fit your schedule. Most events are during the evenings. Weekly hours cannot be guaranteed yet you will have the flexibility to work around your schedule. This position's duties DO NOT include event planning, meal service, or related duties.

MAJOR DUTIES AND RESPONSIBILITIES:

• Facilitate and assist with event set-up needs, including, but not limited to: setting tables, chairs and other decor to prepare for event start.
• Facilitate and assist with event tear-down needs, including breaking down tables, chairs and other decor to prepare for next day public operation.
• Ability to understand, explain, and execute event planning documents, including staff timeline and floor plans, to ensure successful event execution.
• Perform and adhere to the Herschend Enterprises' Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest and event services operations.
• Assist in evaluations and training of all Event Services team members.
• Always maintain appropriate guest and team member relations while ensuring guest and team satisfaction and safety.
• Approach guests and team members with a positive attitude and willingness to assist with their needs.
• Arrive on time and ready to work all scheduled shifts, all while in accordance with Newport Aquarium uniform and appearance standards.
• Understand and enforce policies and procedures relating to the overall functions of Guest Services Department and Event Services.
• Facilitate interdepartmental communication during events to ensure effective communication.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform both guests and team members.
• Must be self-motivated to work independently, as well as disciplined and reliable.
• Handle various team and guest comments and concerns with authority to render approvals in cases requiring exceptions as they relate to Newport Aquarium policies.
• First Aid, CPR, AED, BBP, and Emergency Response trained.
• Willingness to become trained on handling of all outreach animals, as well as perform all duties of Animal Experience Specialists. Outreach animals include African Penguins and a variety of reptiles.
• Demonstrates strong customer service, interpersonal skills and attention to detail.
• Take directions from and work with the Sales Events teams, following all policies and procedures of the Newport Aquarium.
• During events, monitor and assure that:
  
  
  
  • Locations are adequately staffed with trained and certified team members. Ensure all team members are receiving their required breaks.
  • Daily paperwork is properly completed.
  • Courteous, professional, and active leadership is always being displayed.
  • Ensuring team members are in the correct uniform and maintain a well-kept appearance.
  • Ensure that all required record keeping is properly documented.
  • Intentionally pursue opportunities for yourself and the team to provide the best guest experience every interaction.
  • The facility is clean and organized and all event procedures are properly implemented.
  • Team members are being courteous, friendly and helpful, while intentionally providing the best Guest Experience possible.
  • Ensure that safety is always kept as a number one priority while working at Newport Aquarium.
  • Emergency procedures, when necessary, are being implemented according to Newport Aquarium policy.
  • Perform other related duties as assigned by the Guest Services Management Team.
  
  
  
  

QUALIFICATIONS:

• Must be able to perform duties and responsibilities with minimal supervision.
• Must have strong public speaking skills.
• Must be at least 18 years of age.
• Prior supervisory experience is a plus.
• Willingness to take direction and coaching from experienced team members and leads in order to improve your skills and enhance the guest experience.
• Must read, write, and speak the English language (knowledge of other languages a plus).
• Ability to work a flexible schedule which will include weekends and holidays. Evening availability is required.
• Reliable transportation needed, bus service may not be available after some events complete: midnight or later
• Knowledge of events a plus.
• Knowledge of marine life a plus.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• No history of allergy related to animals or plants, which might interfere with ability to work.
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop.
• Physical strength, including the ability to roll and set 50 pounds.
• Physical strength, push or pull up to 200 pounds.
• Immuno-competence (possible exposure to infections and parasitic disease).

WHAT YOU'LL GET:

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance