Telecom Provisioning and Billing Specialist

Telecom Provisioning and Billing Analyst

LinTech Global Inc. is recruiting for a Telecom Provisioning and Billing Analyst to support our USPSOIG contract in Arlington, Virginia.

Position Overview:

*Research and identify potential vendors and new product solutions.

*Work closely with local contacts and vendors to coordinate overall logistics and scheduling of circuit buildouts, install, and circuit establishment.

*Works with key stakeholders, directors, and managers to determine the agency's IT product and service requirements and whether they should be fulfilled via in-house or contracted efforts or a mix of both.

*Conducts telecommunications and information technology market research to establish technical requirements and identify vendors and contractors.

*Assists contracting officer representatives in providing technical oversight and guidance or interpretation of technical requirements to assist project participants, including vendors and contractors, in understanding technical requirements.

*Submit contracting action, modification, and funding requests using an IT service management system.

*Prepares government cost estimates, conducts cost-benefit analyses, forecasts budget requirements, and recommends funding actions; recommends funds de-obligation when appropriate.

*Coordinates with USPS Office of the Inspector General (OIG) mission support facilities directorate in support of POTS lines supporting NLEC alarm services and facilities monitoring equipment.

*Monitor, track, update, and escalate circuit requests and vendor support as necessary.

*Validate information accuracy on communications and documents and perform updates as needed.

*Perform data entry tasks, including updating billing information in the telecom expense management system using raw data and hardcopy invoices as necessary.

*Identify and resolve billing disputes in a timely manner.

*Analyze billing and usage data to identify potential cost savings.

*Assist with troubleshooting data circuits and mobile wireless services.

Job Duties:

*Bachelor's degree from an accredited college or university in a technical field such as Engineering, Mathematics, Statistics, Computer Science, or related fields.

*Must be comfortable with engaging and facilitating frequent verbal and written communications between peers, vendors, and internal customers.

*Ability to multi-task and meet project deadlines.

*Ability to create progress reports, spreadsheets, pivot tables, and charts using MS Word and Excel.

*Ability to create physical drawings using MS Visio.

*Ability to create and edit presentations and documents using PowerPoint and MS Word.

*Experience with ordering and provisioning various circuit types, to include but not limited to, wireless, dedicated circuits, broadband (DSL/Cable), and POTS lines.

*Experience with tracking LEC and contractor communications/timelines to validate circuit installs and/or repair completion.

*Knowledge of physical and technical requirements involved with circuit provisioning.

*Experience with coordinating logistics and deployment of services with vendors, internal customers, and local agency contacts.

*Experience with telecom buildout processes related to equipment requirements, cabling, and physical modifications to plant/building.

*Experience with requesting the disconnection of broadband (DSL/Cable) and wireless services, and coordinating equipment returns.

*Experience with troubleshooting Tier 1 broadband and wireless technical issues related to provisioning.

*Experience with researching suppliers and services and creating summaries and comparisons from this information.

*Experience with deploying and supporting wireless devices including but not limited to iPhones and MiFi hotspots.

*Manage SharePoint to track project status, billing records, vendor management, and telecom assets.

*Experience with reviewing usage history to identify underutilized circuits to reduce costs.

*Experience with disputing unwarranted charges.

*Experience with creating new and update existing work instructions.

*Experience submitting contract actions utilizing information technology information service management (ITSM) applications.

Experience:

* Candidate must have excellent analytical, organizational and communications skills.

* Experience with creating detailed and high-level reports for various audiences.

* Experience with Winbill Application and other relational databases.

* Experience working with telecommunication customer management portals.

* Candidate will possess at least 2+ years' experience in the primary requirements for the position.

Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.