IT Helpdesk Intern, Summer 2025

Tyler Technologies
United States, Maine, Yarmouth
Mar 03, 2025
IT Helpdesk Intern, Summer 2025 Apply Online If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams! Tyler Technologies is looking for an IT Helpdesk Intern to join our Corporate IT - End User Services team! The IT Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource assisting corporate IT with helpdesk tickets, system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects. If you have a drive for excellent customer service and an interest in a career in desktop and infrastructure support, this is a great internship for you! As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Plano, Texas \| Yarmouth, Maine Travel 0-5% Responsibilities Assist IT staff with closing IT Help Desk support tickets Troubleshoot employee laptop and desktop computing issues Assist in developing time efficiency processes and tools Assist with installing Tyler software for employees Prepare and/or modify system and process documentation Qualifications Basic knowledge of server hardware and configurations (including web servers) Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.) Basic knowledge of Microsoft server operating systems (e.g., Windows Server 2008/2012, SQL Server 2008/2012) Basic knowledge of Windows Active Directory Services Basic knowledge of Virtual Machines Excellent problem solving and analytical skills Excellent oral and written communication skills Ability to work effectively with a team of professionals on technical and business issues Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number:2025-6417 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.