Family, Friends, and Neighbor (FFN) Support Navigator (bilingual Eng-Span)

CLUES
$20.60-$22.50 per hour (DOQ) - Temporary, part-time employees receive all legally mandated benefits (such as workers' compensation insurance, Social Security, and mandatory sick and safe time accrual).
United States, Minnesota, St. Paul
Feb 28, 2025
POSITION SUMMARY The Family, Friend, and Neighbor (FFN) Support Navigator (FFN Support Navigator) directly supports the FFN program and works side by side with FFN Child Care Providers and program participants to provide technical assistance, consultation, training, and direct support with areas of need. They will work to develop and maintain relationships with FFN providers and participants to provide the support and resources that families determine important for the care of their children. They will work in collaboration with others to build family driven plans that focus on solutions and keep children engaged with providers. The FFN Support Navigator will serve as a liaison and connect FFN Providers to each other to foster mutual support and thrive in community. They will work directly with the Logros Tempranos Lead Coordinator and Logros Tempranos team to support in the implementation and maintenance of several Child Care and Early Childhood training programs for FFN providers. They will work one-on-one with FFN providers interested in obtaining a Family Childcare License, partnering closely with Wayfinder Navigators and County liaisons throughout the process. Department: Community Leadership & Advocacy Reports to: Vice President of Programs Location: CLUES Saint Paul, MN office Position Type: Temporary Schedule: Part-Time, 20 hours/week. Monday - Friday Office hours, with some evening & weekend hours. Estimated Pay: $20.60 - $22.50 per hour (depending on experience & qualifications). Benefits: Temporary, part-time employees receive all legally mandated benefits (such as workers' compensation insurance, Social Security, and mandatory sick and safe time accrual). ESSENTIAL DUTIES AND RESPONSIBILITIES Provide step by step guidance on accessing trainings needed to obtain certification/licensing to become a certified/licensed child-care provider. Understand and communicate, in an effective manner, to participants the importance of engaging in educational and financial-related services for their success. Assist participants in identifying barriers to self-sufficiency and implementing solutions. Develop strategic plans and timelines that will assist participants with meeting realistic goals and objectives toward self-sufficiency. Curate and provide resources to participants needed for personal, educational, financial, and small business enhancement. Provide monthly progress and activities reports to program manager. Evaluate participant's overall situation by completing a participant needs assessment and making appropriate referrals to services that will remove barriers. Cultivate working relationships with current and potential service collaborators and/or partners. Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to program requirements and goals. Collaborate with CLUES programs and staff to achieve service integration. Coordinate and conduct outreach initiatives to promote program services, as well as CLUES services in general. Provide services in multiple locations (including participants homes) and through virtual platforms. General Duties Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards. Promote the mission, operating values, and agency services of CLUES within the community. Create an atmosphere of trust and accountability. Maintain appropriate boundaries with program participants. Meet deadlines as assigned by supervisor. Carry out all other duties as assigned by supervisor. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without advance notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RELATIONSHIPS This position has no supervisory responsibilities. QUALIFICATION REQUIREMENTS Education, Experience & Key Abilities* Associate's degree or 2 years of experience in community outreach/organizing, social services or related field required. Bilingual Spanish and English with cultural competency required. Excellent interpersonal, customer service, and communication skills. Must be highly knowledgeable regarding community resources and services. Existing knowledge and relationships with community partners and resource providers preferred. Experience in providing coaching and/or social services preferred. Experience managing and maintaining client tracking databases and/or spreadsheets required. Must be willing to work in a coaching-centered and collaborative environment and be willing to learn from peers and supervisor. Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Strong computer background and knowledge of software applications including Microsoft Office Suite. Must be a self-starter, respectful and considerate of clients and coworkers, flexible, and adaptable. Desire to see outcome driven processes result in clients completing trainings needed to reach certification and licensing. Equivalent combination of education and experience may be accepted. Language Skills* Effective communication in English and Spanish, both verbally and in writing required. Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests. Transportation Must have a reliable motor vehicle for independent transportation, valid driver's license, proof of automotive insurance, and maintain a good driving record. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check. Computer Skills Proficient in Microsoft Office (Word, Excel, PowerPoint) and other common software (e.g., database, reporting, client management systems, etc.). Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. WORKING CONDITIONS Background check Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks. ABOUT US Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota's largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.