Duties and Responsibilities: |
Business Professionalism |
Exhibits polite and professional communication internally and externally, via phone, email, and mail |
Demonstrates a reputation of resourcefulness, leadership, and positive influence |
In accordance with the Executive's guidelines, make proactive decisions on behalf of the Executive that do not require their direct, personal attention. |
Develops other administrative support staff by providing information, shared learning opportunities and growth opportunities |
Customer and External Contacts |
Receive, screen and coordinate telephone calls, emails and/or instant messages to include transferring, message taking and coordinating calls via conferencing |
Arrange visitor schedules, access, and provide general visitor hospitality support |
Receive and route customer inquiries, complaints, and requests |
General Administrative Assistance |
Provide standard business administrative support using MS Office / business applications:
- Email & Calendaring (Outlook, SharePoint)
- Meeting Notes/Minutes (Word, PowerPoint, OneNote)
- Documents (Word)
- Data & Information (Excel, SharePoint)
- Presentations & Learning Materials (PowerPoint)
- Document Scanning & Digital Records (Acrobat, Network)
- On-Line Meetings and Instant Messaging (WebEx)
- Travel and Expense Reporting (Concur)
- Administrative Processing (SAP, MARA, Lucy Star, GoSign)
- Telephone (CISCO)
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Manage the Executive's schedule, calendars, and appointments |
Arrange travel and manage travel expense reporting compliant with Travel/Expense Policies |
Create and maintain team email distribution lists |
Organize (using 3P format) and schedule meetings |
Process and track all work team PTO, Travel and Remote Work/WFH requests |
Review drafts and final documents for spelling, grammatical and standard formatting corrections |
Meeting & Event Planning and Support |
Arrange conference room booking, room setup and breakdown, attendee invitations, catering and ICT support needs for all work team events |
Provide content presentation and meeting support using a laptop for in-person meetings |
Provide content presentation and meeting support using WebEx for virtual meetings |
Manage recurring events notices and changes (Location, WebEx information, invitation lists, recurrences, shared content) |
Office Administration |
Ensure security, integrity and confidentiality of all data and information |
Maintain, update, and ensure work team compliance with own function policies and procedures; support dissemination of enterprise-wide policies and procedures |
Manage team office supplies inventory |
Manage team non-office supply inventories (e.g. Labor uniforms, promotional & recognition items, etc.) |
Provide single point of contact to the work team for all company office standards (i.e. Policies, procedures, templates, etc.) |
Ensure maintenance of all office equipment (Printers, shredders, projectors, etc.) |
Create and manage purchase requisitions, purchase orders, invoices, and current status of accruals against budget |
Departmental Work Team Support |
Coordinate and maintain new employee onboarding and orientation materials and provide training |
Support the Executive with coordination of employee off-boarding process in coordination with HR |
Provide support to project work teams within the organization and across other AWPC teams |
Maintain and ensure compliance with work team timekeeping policies |
Coordinate tracking of permanent and temporary labor and timekeeping |
Other Responsibilities (Organization Dependent) |
Manage backfill of permanent labor with temporary contractors during long term absences |
Manage relationships, invoices and payments with vendors and service providers per corporate policies |
Take and transcribe dictation as required |