Professional I, Service Desk (IT)

Davita Inc.
$19.00-$23.00
paid time off, 401(k)
United States, Tennessee, Brentwood
5200 Virginia Way (Show on map)
Feb 28, 2025
5200 Virginia Way,Brentwood,Tennessee,37027-7569,United States of America GENERAL PURPOSE OF THE JOB Customer Service and technical position responsible for 1st level support for hub and field customers. Support includes but is not limited to desktop applications and programs, network troubleshooting, and DaVita application support. The objective of this position is to provide support in a timely manner, and escalate as necessary. SUPERVISORY RESPONSIBILITIES: No ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Logging and tracking all inbound issues, problems and requests for service through all entry points Must be familiar with Windows Operating systems Must be knowledgeable of Microsoft Office products Must be knowledgeable of DaVita's non-Clinical applications (e.g Starlearning, Villageweb) Must have solid understanding of DaVita's IT environment and technical Infrastructure Fundamental understanding of the desktop, telecom, and mobile device products supported within the DaVita Village Ability to deal with a wide variety of customers Ability to listen and understand inquiries and issues Good verbal and written communication skills Above average typing speed Demonstrate problem solving and decision making ability Communicating with customer, providing status updates, and follow-up ensuring satisfaction Ability to work in a fast moving and highly monitored environment Provide on-call support as scheduled during non-business hours May be required to travel on a minimum basis (5% or less) MINIMUM QUALIFICATIONS Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. Min of HS diploma/GED and One-year certificate from college or technical school; or Three to six months related experience and/or training; or Equivalent combination of education and experience Must have met or exceeded the current Service Desk Tiering targets for the position of Service Desk Technical Professional 1 Must live the DaVita Core Values consistently LANGUAGE SKILLS Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position. PHYSICAL DEMANDS Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities: Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions Ability to hear and interact by phone, in person, and in presentations clearly and efficiently Ability to use computer and all peripherals as needed to meet goals Vision adequate to perform essential duties and responsibilities of position. What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. #LI-SM5 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. Salary/ Wage Range $19.00-$23.00 / hour Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.