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Remote

Client Operations Analyst

Datavant
United States
Feb 28, 2025

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Client Operations Analyst will work closely with our Client Experience and Operations Teams in a combined effort to locate and retrieve the medical records of patients on behalf of those patients' health insurance companies. Health Insurance companies run multiple medical chart retrieval projects a year and the Client Operations Analyst will be responsible for analyzing data in a variety of ways that will be used to help us achieve (or surpass) our client's record retrieval goals.

You will:



  • Track and report on medical record retrieval projects, clearly communicating project metrics, expectations, trends and expected outcomes
  • Analyze available data on where medical charts are located throughout Datavant's extensive network of hospitals and clinics to help our Operations division prioritize where they should try to locate medical charts.
  • Coordinate with the Client Experience team (including joining calls with clients as needed) to communicate the status of record retrieval projects and ensure our clients have given us all possible data that will help us maximize our performance.


What you will bring to the table:



  • Expertise in conducting and communicating the results of data analysis and advanced capabilities in using analytic tools such as Microsoft Excel and SQL.
  • Demonstrated competency in problem solving, decision making, and executing against goals and deadlines.


Bonus Points if you have:



  • Experience working in the healthcare insurance / risk adjustment industry or healthcare/health IT industry preferred, but not required.
  • Experience using Power BI and knowledge of power queries.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:
$60,000 $80,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us atpeopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

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