Optometry Analyst

Ophthalmology PROSE Clinic

Full Time

84082BR

Job Summary

The Optometry Analyst monitors and coordinates daily administrative operations of the specialty contact lens clinic, including patient scheduling and authorization, patient coordination, and thorough medical record documentation. Optometry Analyst evaluates existing administrative processes and develops new administrative procedures to assure optimal practice operation. Optometry analyst tracks specialty contact lens orders and coordinates patient visits accordingly. Responds to patient concerns and escalates sensitive situations as necessary. Works with Optometry Practice supervisor as needed to maintain clinic schedule for the Optometry and Pediatric Ophthalmology Divisions and may assist Practice Supervisor in coordination of provider schedules. Implement initiatives and procedures that improve claims submission and revenue collection. Generates and reviews reports and relevant data and suggests process improvements. Monitors revenue process to ensure claims are reimbursed appropriately. Ensures that optometrists are properly enrolled in all related insurance and payer plans as well as clinical systems (EPIC/Kaleidoscope). Works with Optometry Director, Department Director, and Medical Director to lead and implement projects that advance True North goals and strategic development. Provides guidance to billing staff. Monitors billing practices from pre-authorization through claims generation. Performs VSP billing. Manages relevant work queues and DAR (department appointment report) daily. Reviews and maintains clinic policies, procedure manuals, and standard work documents. Serves as an internal resource for compliance, HR, and finance issues and as a clinic resource for colleagues across campus and at other medical centers. Monitors inventory and reporting requirements. Coordinates vendor contracts. Engages with service providers coordinating repairs. Optometry Analyst is an expert user of relevant information technology systems, providing support and compliance oversight. Trains team on IT system and applications. Oversees clinic resource management and suggests ways to reduce cost and/or enhance revenue.

The Optometry Analyst works closely with the specialty contact lens providers to provide full administrative support to PROSE and specialty contact lens service. This includes but is not limited to processing of incoming referrals, internal as well as external. Obtaining insurance pre-authorization prior to the appointment date. Facilitating financial aid applications for PROSE service. Scheduling appointments and assuring that all relevant paperwork is completed and signed. Monitoring revenue process. Communicating with patients, PROSE and specialty contact lens providers, and patient's healthcare team to help provide a well-coordinated service

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The department of Ophthalmology is a large multi-specialty practice spanning over four locations including the Parnassus, Mission Bay and Berkeley Campuses. Our practice treats all levels of ophthalmic pathology, from basic refractive correction to complex conditions of the eye. We possess a diverse patient and treat both pediatric and adult populations. The department is a high throughput ambulatory clinic that is procedure and outpatient based.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 5 years of relevant experience
• Advanced knowledge of the clinical and operational implications of ambulatory care clinic practice management including patient care workflows and processes. Advanced understanding of medical terminology and maintains a broad range of clinical expertise in theory and best practices of clinic practice area.
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations to recommend improvements in clinic processes.
• Advanced communication skills; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Demonstrated ability to clearly and concisely communicate about clinic operations and advocate for clinic.
• Advanced interpersonal skills. Skills to work collaboratively; coordinate and integrate with others throughout the organization. Successful experience working with people with a wide range of backgrounds and skills.
• Advanced organizational and complex project management skills. Ability to lead a team, prioritize personal and team tasks and see projects through from inception to completion on schedule. Exceptional customer service, analytical, planning, problem-solving, interpersonal and team-building skills. Ability to effectively persuade and negotiate results in complex situations.
• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management.
• Advanced knowledge of organization's relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Ability to teach others.
• Advanced knowledge of data analysis, research and reporting, particularly methods used in ambulatory care clinics.

Preferred Qualifications

Master's degree in related area

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004479 AMBUL CARE ADMSTN CRD 4 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday