Practice Supervisor
Job Summary Under the general supervision of the the Allergy, Immunology and Infectious Diseases Clinics Practice Manager, the Administrative Supervisor 2 will work independently and have primary responsibility for the supervision of practice coordinators assigned to the Allergy, Immunology and Infectious Diseases Clinics clinics.
The Allergy, Immunology and Infectious Diseases Clinics Administrative Supervisor 2 will primarily be responsible for overseeing the work completed by the practice coordinators who schedule new and follow up patient appointments, obtain authorizations for services, patient registration, build and maintain templates, co-pay collection, insurance verification, supply management, monitors face to face interactions with patients, interfaces with billing and patients to resolve issues, trains and supports practice coordinators call triage. Working in a leadership role making critical decisions, this position participates in and oversees the coordination of patient care resulting in a smooth and coordinated experience for the patient. Their span of control will range beyond that of Parnassus and encompass Bayfront and the Contact Center.
The Allergy, Immunology and Infectious Diseases Clinics Administrative Supervisor 2 must have the ability to perform and prioritize multiple tasks and work well with staff, patients, and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff, and patients in a complex environment. They will work closely with both administrative and clinical personnel to optimize resources and provide an exceptional service experience to all stakeholders including patients, providers, and referring physician offices.
Daily Operations:
- Actively participates in all aspects of administrative operations and makes recommendations for improvement
- Serves as the workqueue supervisor by delegating the monitoring and maintenance of workqueues in order to facilitate patient scheduling in a timely manner. This includes incoming and outgoing referral workqueues, procedure workqueues, follow up visits, and RFI
- Handles all complaints related to the area of management/supervision
- Monitors and assures staff compliance with procedures for management of referrals, authorizations, diagnostic imaging and scheduling, etc
- Take a leadership role in supporting improvements in the efficiency of the unit working in collaboration with the Practice Manager, administrative & clinical staff, and providers
- Assures the staff utilizes the Telephony system correctly using log-ons, worktime, and available statuses appropriately
- Assists with time keeping/tracking and the time approval through HBS for direct reports
- Participation in FTE and expense budget planning in coordination with the Practice Manager
- Performs other duties/responsibilities assigned by the Practice Manager
Supervision
- Supervises non-clinical daily activities of:
- 12 MA's, 2 LVN's, 2 Pharm Tecs,10 RN's and 4 NP's
- Supervises administrative duties of 7 (10 Future State) Practice Coordinators
- Span of control includes Bayfront and Contact Center
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $91,700 - $137,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Allergy and Immunologic Clinic evaluates and treats patients with a variety of allergic conditions which include:
- Asthma
- Allergic rhinitis
- Sinusitis
- Rashes
- Food allergy
- Drug hypersensitivity
- Bee sting allergy
- Immune deficiencies
- Frequent infections
- Inflammatory Diseases
Complete skin testing and injection therapy for allergies
The UCSF Infectious Diseases Clinic offers evaluation and treatment for a wide range of infectious diseases, with a focus on complex or unusual conditions. We often care for patients with the following concerns:
- Recurrent infections of the skin or other soft tissue (supportive tissues such as muscles and fat)
- Recurrent urinary tract infections
- Recurrent herpes virus infections
- Mycobacterial infections of the lungs and skin
- Coccidioidomycosis, or valley fever, a type of fungal infection
- Fever of unknown cause
- Bone and joint infections
- OPAT (Outpatient Parenteral Antibiotic Therapy
Our dedicated and caring physicians strive to provide the highest quality care in a timely manner.Required Qualifications
- Bachelor's degree in related area and / or equivalent combination of experience / training.
- Minimum of 2+ years overall experience in related field
- 1-2 years of supervisory/management/leadership responsibilities/experience
- Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.
- Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
- Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
- Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
- Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.
- Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
- Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.
Preferred Qualifications
- Previous Allergy Clinic experience
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004171 AMBUL CARE ADMSTN SUPV 2 Job Category Administrative Support, Professional (Non-Clinical), Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Parnassus Heights (SF) Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Mar 03, 2025