Manager, MC Operational Excellence

Job Summary:

The Management Consulting Manager will be part of a Management Consulting team supporting projects in the areas of Technology Enablement; Business Process Improvement; Finance and Business Operations; in addition to Business Transformation and Operational Excellence efforts.

Job Duties:

• Acts as primary contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Provides exceptional client service and develops advanced level deliverables and/or solutions to client issues
• Establishes engagement budget, provides recommendations for project scope and underlying pricing changes, as needed
• Prepares periodic and timely billings, and manages adjustments to engagement realization, as needed.
• Identifies, grows, and maintains strategic relationships with client personnel, including members of client management
• Prepares formal and informal presentations for client meetings
• Identifies new business opportunities to expand the Management Consulting practice and communicates such opportunities to his/her engagement leaders
• Participates in marketing and business development activities within practice
• Drafts proposals and reports, and completes research, when needed
• Administers project plans
• Communicates and oversees the project plan making updates as directed by the management team
• Manages tasks closely to make sure they are being completed and in a timely manner
• Gathers deliverables and distributes project documents appropriately
• Documents information from internal project meetings
• Identifies and tracks any gaps or issues in the project
• Schedules meetings with the management team and the project team
• Escalates any issues to management as needed
• Prepares and distributes change management and project communications
• Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
• Able to travel 25% to perhaps as much as 50% of the time, as needed
• Other specific duties as required by individual clients

Supervisory Responsibilities:

• May supervise the day-to-day workload of other personnel on assigned engagements and reviews work products
• Acts as mentor to others, as appropriate
  
  

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required;

Experience:

• Five (5) or more years of professional experience , required
• Strong analytical, facilitation, documentation, and communication skills, required
• Strong project planning, scoping and management skills, required
• Strong business process analysis & design and process flow skills or a strong understanding of Technology, Operations, or Finance functions, required
• Client facing consulting experience, preferred
• Project Management experience, preferred

Software:

• ERP knowledge, preferred
• Knowledge of project management practices preferred

Other Knowledge, Skills & Abilities:

• Excellent interpersonal and customer relationship skills
• Detail oriented
• Able to work in a deadline-driven environment
• Capable of successfully multi-tasking while working independently or within a group environment
• Professional demeanor
• Strong problem identification and solving skills
• Strong verbal and written communication skills