Supervisor, Contracts and Service Operations

Steris Corporation
paid time off, short term disability, tuition reimbursement, 401(k)
United States, Ohio, Mentor
Feb 27, 2025
Supervisor, Contracts and Service Operations Req ID: 48288 Job Category: Customer Operations/Customer Support Location: Mentor, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Supervisor, Service Contracts and Support is responsible for driving lean process improvement and support functions within the service sales and support operations team. Responsible for implementing, and measuring departmental and process goals, achieving annual targeted contract and warranty conversion closure rate targets, and the administrative and operational support of contracts and depot services. Recommends system changes and implements same to improve field performance. Acts as a liaison between field operations and administration to improve business processes and resolve issues. Supports National Accounts initiatives to support competitive pricing, requests for proposals, and incremental business opportunities. Supports the training of new hires and creates and sustains an engaging work environment. This is a hybrid position - the team meets onsite in Mentor OH 2 days per week. Learn more about the Business Unit You'll Support: STERIS \| ConnectCare STERIS \| Healthcare Service Offerings What You'll Do as a Supervisor, Service Contracts and Support * Supervise contract sales team (70%) o Define and support the sales process for contract sales representatives o Ensure service agreement quotes for renewals and new business opportunities are delivered on time o Ensure contract quotes are profitable and meet price realization guidelines o Partner with strategic accounts to support revenue growth initiatives and operational support o Coach and develop sales team members to build an engaging workspace o Review contract terms and conditions for compliance with department requirements o Train new hires and assist in the development of quality sales systems o Drive performance to meet growth targets, renewal on time performance, and price realization o Responsible for auditing contract sales team to ensure process adherence o Support all service contracts initiatives o Support continuous improvement processes * Supervise Support for Depot Services (10%) o Ensure sales process standard work includes depot services o Manage performance outcomes aligned with business outcomes * Build Employee Engagement (20%) o Recommend work resources for team to execute on business priorities o Review key improvement areas and recommend improvement activities to eliminate waste and build value for activities o Participate in routine business reviews to ensure efforts support both back administrative and field operations objectives o Identify engagement activities that encourage team collaboration and retention. The Experience, Skills and Abilities Needed Required: * Associate's degree and 5+ years of business experience, 3+ years as a people leader. * High school diploma and 9+ years of business experience, 5+ years as people leader. Preferred: * Background in inside sales capacity and preferred. * Lean experience and continuous improvement experience preferred. Others: * Strong verbal and written communication skills; ability to interface with all levels of personnel; skilled public speaker. * Ability to quickly comprehend core issues and navigate to resolution. * Must be able to manage by setting performance standards and measurement methodologies, while creating an environment of inter-departmental satisfaction; ability to coach and develop. * Ability to arrange personnel and resources into business effective entities in alignment with tactical and strategic objectives. * Strong critical thinking and problem resolution skills. * Ability to coach and develop. * Ability to multi-task and prioritize. * Ability to communicate on a professional level. * Conflict resolution and problem-solving ability. * Working familiarity with Microsoft Office Suite, which includes spreadsheets, presentations, and reports. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental and Vision Benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity and Paternity Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career * Mentor HQ - Onsite cafeteria, gym, a local sport facility discounts STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 48288 Job Category: Customer Operations/Customer Support Location: Mentor, OH, US, 44060 Workplace Type: Hybrid STERIS Sustainability Life at STERIS Nearest Major Market: Cleveland Nearest Secondary Market: Akron Job Segment: Infection Control, Operations Manager, Inside Sales, Telemarketing, Patient Care, Healthcare, Operations, Sales