IT Help Desk Analyst - Bilingual English/Japanese
 TEKsystems | |
$20.00 - $30.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Hawaii, Honolulu | |
 Feb 27, 2025 | |
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*Description*
TEKsystems is seeking an IT professional who is bilingual and fluent in speaking English and Japanese. This person will be supporting one of our partner companies in the tourism industry, assisting with handling issues/tickets for their Japan operation. If there are no tickets needing a Japanese speaker, this person will assist with the normal day to day help desk tickets for US based users. This role will be providing services to internal employees. They will work through incoming calls and emails regarding troubleshooting IT issues. Tickets will be created tickets through ServiceNow. The main priority is first call resolution. The most common issues will be password resets and Oracle related questions. The ideal candidate is a highly motivated, passionate and detail oriented Help Desk professional and customer service advocate looking to learn and grow in a fast paced IT environment. This position will be a member of the Tier 1 IT team, and will be the primary point person for all end users, with the intent of resolving most application and service issues during first contact. *This position is 100% remote. Schedule: Saturday-Wednesday 7pm-3am EST. (Thursday/Friday off)* *Pay and Benefits* The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |