Operations Technician I

FuelCell Energy is a global leader in decarbonizing power and producing hydrogen through our proprietary fuel cell technology. Our mission is to enable a world powered by clean energy. As an innovator and manufacturer of fuel cell clean power platforms, FuelCell Energy has the only technology in the world capable of capturing carbon from an external source and producing power at the same time. In addition, we offer the only technology in the world capable of producing hydrogen, power and water simultaneously.

The pay for this position ranges from $32.45 - $32.45.

Summary: Entry level operations technician operating and monitoring SureSource power plants under supervision of Grade 2 technician or higher. Work consists of performing heatup, cooldown, and load ramping of power plants, monitoring all operating conditions and parameters, making necessary adjustments, or initiating corrective actions as required for safe and efficient operation, and participating in required training programs. While work is performed according to established routine and under supervision, employee must exercise independent judgment in meeting unusual or emergency conditions.

Duties and Responsibilities:

• Monitors the performance and controls the operation of power plants from the Global Monitoring & Control Center (GMCC) to ensure continuous safe operation.
• Responds to calls from customers and field service personnel and provides technical assistance in resolution of operational issues.
• Reports all alarms and abnormal conditions to the Shift Lead or Op-III.
• Follows established operating and test procedures to identify operational issues and implement appropriate corrective actions, ensuring the safety, performance and reliability of each unit while minimizing customer downtime.
• Interacts with internal resources/engineering to resolve issues.
• Resolves routine questions and problems, and refers more complex issues to higher levels
• Strong written and verbal communication skills
• Reads and interprets documents such as engineering drawings, planning documents, safety procedures, and statements of work
• Performs work under direct supervision.
• Assists with installations, adjustments, maintenance, and repair of company products while working with members of the Field Service team.
• Generates work orders to appropriate groups in response to abnormal plant conditions.
• Responds to plant alarms in a timely manner and aids in troubleshooting and problem resolution.
• Follows guidelines or instructions established by the organization.
• Participates in operational and organizational training evolutions.
• May be assigned Grade 2 operator work at the discretion of Shift Leader or Supervisor.

Skills/Competencies

• General Power Plant Operational and Maintenance knowledge and skills
• Ability to follow procedures and document technical work
• Experience with Microsoft Office Suite
• Willing and able to work different shifts, including weekends and nights
• Experience with electronics or other technical background
• A high sense of urgency and customer focus

Candidate must have:

• A strong sense of excellent customer service and customer satisfaction
• Strong interpersonal skills and the ability to interact effectively with many levels of the organization
• Ability to communicate effectively in writing, in person, via computer and on the phone
• Strong organization skills with great attention to the details
• Ability to multi-task and respond quickly to change with a high sense of urgency
• Ability to work effectively independently and in a team environment
• A positive altitude and willingness to learn

Scope

Education and Experience

• Education: High School diploma or GED is required. Associates Degree or equivalent from a two-year college or technical school preferred.
• Experience: Minimum of 2 years of experience in power plant operations or related technical training / experience. Navy Nuclear/Commercial Power Plant experience, Electronics Technician, Gas Turbine Operator, Electrical Technician GSE, and Mechanical Technician GSM is a plus.

Physical demands and abilities

• Work 12-hour shifts, rotating between days and nights, including weekends and holidays
• Sedentary position sitting at a desk, monitoring computers in an office environment
• Visually acuity to observe technical issues on a computer screen and respond to alarms
• Attendance at the GMCC site is necessary for successful interaction and interface with customers, team, supervisors, internal resources, and engineers.

Equal Opportunity Employer

FuelCell Energy is an equal-opportunity employer committed to an inclusive and safe work environment for people of all backgrounds.

We offer a competitive compensation package as well as comprehensive benefits including medical, dental, vision, company-paid life/disability insurance, 401(k) plan, employee stock purchase plan, and generous paid leave.

The successful candidate is required to complete a drug screen, criminal background check, and employment and education verification.

FuelCell Energy, Inc. is committed to ensuring that its application process provides an equal employment opportunity to all U.S. job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please send an email with your resume to talentacquisition@fce.com or contact us by calling 860-496-2222. Please indicate the specifics of the assistance needed.

NOTE: This dedicated phone line and email address are designed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be acknowledged. A response to your request may take up to two business days.

No agency submissions please. Resumes submitted to any FuelCell Energy employee without a current, signed and valid contract in place with the FuelCell Energy Recruiting team for this position will become the property of FuelCell Energy and no agency fees will be paid.

For more information about FuelCell Energy and our available openings, please visit our website: https://www.fuelcellenergy.com/careers

We thank all candidates for their interest in a career with FuelCell Energy. However, only those candidates selected for an interview will be contacted.

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