Technical Project Manager

Job Title: Technical Project Manager

Department: Performance Excellence

Department Location: Littleton, MA

Reports to: Director, Project Manager Office

Career Stream: Individual Contributor

Classification: Hybrid

Compensation: The base pay of the budgeted range is $85,000-110,000 annually. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION:

The Technical Project Manager drives success by facilitating delivery of IT projects aligned to strategic goals. Technical Project Manager applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology department. This role is responsible for the overall direction, coordination, implementation, execution, control and completion of projects ensuring that they are delivered according to deadlines and within budget. This includes working closely with the project stakeholders to ensure the following: project objectives and team roles are understood; business requirements are fulfilled within approved scope, schedule, and budget; and project benefits are identified and tracked by appropriate business partners to measure value realization. The Technical Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Project Planning and Execution:

• Participate in review of project business cases, helping to ensure project objectives, metrics, resource requirements, and risks are clearly outlined and aligned with our strategy.

Develop and maintain comprehensive project plans and documentation that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.

• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Deploy change management assessments, tools and plans to enable successful stakeholder adoption of IT projects.

Stakeholder Management:

• Develop, monitor, and maintain constructive relationships with key stakeholders to achieve organizational objectives by managing expectations and fostering positive relationships between IT and the business.
• Consult with business partners throughout the credit union on project initiation planning, clarifying PMO and IT methodology and concepts

• Communicate proactively with all involved personnel to provide progress updates, identify problems, create solutions, and implement efficiency improvements.
• Manage stakeholder expectations by ensuring project objectives and team roles are understood and business requirements are fulfilled within the approved scope, schedule, and budget.

Resource Management:

• Allocate project resources appropriately and efficiently to ensure project success.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Quality Control and Risk Management:

• Oversee quality control throughout the project's life cycle.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Measure project performance using appropriate systems, tools and techniques.

Communication and Reporting:

• Organize and lead project status and working meetings, ensuring regular communication with stakeholders.
• Report and escalate issues to management as needed, and create and maintain comprehensive project documentation

Project Management: May lead projects such as

• VMWare to Cloud Migration: Plan and execute the migration of VMWare environments to cloud platforms, ensuring minimal downtime and data integrity.
• Network Segmentation: Oversee the implementation of network segmentation projects to enhance security and performance.
• Zero Trust: Manage the deployment of zero trust security models, ensuring all access requests are authenticated and authorized.
• M365: Lead the implementation and optimization of Microsoft 365 services, including migration, configuration, and user training.
• Knowledge Management: Develop and maintain knowledge management systems to ensure critical information is accessible and up-to-date

Other Duties:

* Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.

* Participates in department and/or organizational projects as directed.

* Performs other tasks or functions as required, requested, necessary or prudent from time to time.

* Maintains confidentiality of all member and credit union information and data.

* Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

Education:

• B.S. in Business Management, Information Systems or related field required
• PMP strongly preferred; Certified Scrum Master is a plus
• Prosci or other change management certification is a plus

Experience:

• 4+ years experience in managing IT projects, including software development, cloud migration, network segmentation infrastructure, and system integration projects;
• Experience using both a waterfall and Agile/Scrum project management models is a plus
• Experience working in the banking or credit union space strongly preferred

Knowledge/skills/abilities/ Competencies:

• 5+ years proven experience in managing project teams through planning and execution of cross-functional projects; agile/scrum experience is a plus.
• Strong knowledge of PMBOK concepts desired; familiarity with Agile Manifesto & Scrum Guide a plus.
• Exceptional verbal/written communication & meeting facilitation skills.
• Demonstrated skills in building trust, cohesion & shared purpose, as well as managing conflict within large cross-functional teams .
• Exceptional organization and time management skills.
• Proven success with managing team conflict and stakeholder engagement.
• Ability to manage multiple priorities and/or projects simultaneously.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Ability to read communication styles of team members, vendors, and contractors who come from a broad spectrum of disciplines.
• Proven ability to manage and motivate hybrid teams virtually across multiple job sites.
• Strong familiarity with MS Project, Jira, Confluence, Microsoft 365 Office & remote productivity technology.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• Ability to travel to other work locations as required.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.