Senior Learning Partner

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference.

This position is eligible for a $500 sign-on bonus.

Candidates chosen to interview for this role will be asked to deliver a 10~15 minute training program presentation. Further details will be provided at time of interview scheduling

Summary:

The Freedom Federal Credit Union Senior Learning Partner is responsible for leading the facilitation of high-impact learning solutions that align with adult learning principles. Additionally, this role requires effective collaboration with internal stakeholders to design and enhance learning programs. This role serves as a key connection between learners, subject matter experts, and the broader organizational development team to ensure the delivery of effective and engaging training solutions.

Essential Duties & Responsibilities:

• Facilitate in-person and virtual learning events, aligned with adult learning principles to enhance engagement, retention, and practical application.
• Evaluate and adapt facilitation techniques to accommodate diverse learning styles and group dynamics.
• Deliver and facilitate training in a variety of formats, including instructor-led (in person and virtual), online, one-on-one, group discussions, and other methods depending upon specific needs.
• Gather feedback from participants and stakeholders to continuously improve programs.
• Regularly assess and update the learning materials to ensure that they are up to date, aligned with organizational goals, developmental needs, and learner objectives; recommend improvements to enhance learner engagement and outcomes.
• Maintain knowledge of instructional best practices by reviewing professional publications and regulatory bulletins. Stays informed of new legislation/regulations and credit union policies as they relate to the material being presented.
• Use instructional design process and methodologies to formulate learning curriculum strategies, and plan, design, and develop self-guided, instructor-led, and asynchronous training materials
• Conduct needs analysis, content research, and curriculum development efforts.
• Identify success metrics and test and monitor progress in learning.
• Develop and evaluate relevant metrics to measure effectiveness and impact of training programs; conduct pre- and post- training evaluations; monitor ongoing results to determine appropriate actions for improvement.
• Work closely with leaders and partners to identify and address talent development needs for the overall organization.
• Work with team members at all levels of organization, clearly communicating while adhering to strict standards of confidentiality, professionalism, sound judgment, and complex problem-solving procedures.
• Maintain knowledge of systems, branch operations and department procedures in order to answer questions, resolve problems and offer suggestions for increased efficiency and cost reduction.
• Stay current with trends in talent development and incorporate innovative solutions as appropriate.
• Maintain an in-depth knowledge of operating policies and procedures, and Freedom's products and services.
• Maintain a high level of customer service and communicate with professionalism externally and internally with other departments and/or business partners.
• Maintain vendor relationships for organization-wide learning programs.
• Ability to lead projects from start to finish with minimal direction.
• Independently responsible for general classroom duties (supplies, setup, materials).
• Responsible for the creation, accuracy and maintenance of employee training records in the learning management system.
• Curriculum content includes; Service, Sales, Soft Skills, Technical and Core Classes

Knowledge, Skills, and Experience

• Knowledge of financial service products desired, broad knowledge of training, organizational and professional development, and general adult education principles.
• Excellent oral and written communications skills are necessary.
• Must have the ability to use tact and diplomacy when working with others on all levels within and outside the credit union.
• Strong human relation skills are required with the ability to learn and effectively communicate the use of technical systems.
• Strong knowledge of adult learning principles and experience applying them in both virtual and in-person sessions.
• Ability to function both as a team member and work independently is required.
• Ability to manage multiple training projects simultaneously.
• Excellent time management and organizational skills
• Excellent communication and presentation skills.

Required Experience

• Bachelor's degree in related field (Human Resources, Organizational Learning, Organizational Development, Education) or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum of three (3) years' related work experience in talent development/training/education is required.
• Experience with Web-based authoring or design skills/coursework
• Knowledge of Microsoft Office 365 including MS-Word, Excel, Outlook and PowerPoint is required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage - Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.