Community Education Associate P/T

JOB DESCRIPTION

POSITION: Community Education Associate

REPORTS TO: Manager, Community Education

STATUS: Part-Time

JOB CLASSIFICATION: Associate I

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid

LOCATION: North Coast

SALARY RANGE: $29.24 - $35.34 hr.

APPLICATION DEADLINE: Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse's vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full time People Operations Specialist to support our SF, East Bay, Napa, and North Bay offices and to fill a valued role in our growing organization.

A minimum of 1 year experience working in a community-centered setting and/or guest services/reception role.

Bicultural and bilingual welcomed, particularly in languages like American Sign Language, Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese.

Excellent verbal and written communication skills; strong Microsoft office skills and experience in database entry; strong interpersonal skills to relate to staff, blind/visually impaired students, and persons in the community with varied backgrounds and viewpoints. Ability to formulate individual, sequential training plan. Ability to move about within a variety of environmental conditions. Knowledge of braille desired.

Demonstrated attention to detail and in possession of problem-solving skills; flexibility and ability to multi-task; ability to work under pressure in a deadline-driven environment; and grant and project oversight abilities.

• Build and maintain relationships with community members, local organizations, senior centers, and eye care professionals.
• Deliver presentations to community support providers like medical institutions, educational organizations, and others working in the community about blindness and Lighthouse services.

• Deliver presentations to agencies and community groups serving potential LightHouse students about what LightHouse does and how to get started. Trainings may be conducted in-person at LightHouse, at other agencies, and in the community; hybrid; or virtually.

• Collaborate with Program staff to co-present and co-table at Outreach Fairs throughout the state of California.
• Participate in local and regional government leadership groups on behalf of LightHouse and the blind, low vision, and DeafBlind community.

• As the main point of contact for incoming students in the North Coast, the Community Education Associate will complete New Student Intake for the Farn North. Intakes will be expected to handle sensitive information respectfully and enter student information into LightHouse's Salesforce instance and/or the Electronic Health Record (EHR).
• Responds to new student inquiries and new referrals for services within 3 business days
• Be knowledgeable in all LightHouse services and be able to communicate LightHouse Service Plan and LightHouse offerings to new students. Provide this information with empathy, understanding, and clarity.
• Regularly meet with other Connections Department colleagues and other Intake Coordinators to ensure consistency of LightHouse student intake process across all LightHouse service areas.
• Provide Information and Referral services to callers who are outside of LightHouse's Service Area
• Must comply with HIPAA regulations in all communications and handling of documents.
• Maintain up-to-date First Aid and CPR certifications, to be paid for by LightHouse

• Ensure entry of all student service data into Salesforce and other relevant systems are entered by Wednesday for the prior week.
• Submit monthly reporting, billing, and reimbursements accurately and timely by the 5th business day of preceding month.
• All inquiries will receive a response in their original format within 3 business days
• Maintains regular relationships with local partners and community groups, with at least 4 touch points per month.

• Ability to sit at a desk and perform computer-intensive work for long periods and operate standard office equipment
• Ability to work at offsite location(s) independently as needed.
• Ability to travel throughout Northern California as needed

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

Please submit a resume as Word attachment. (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.