Sr Employee Listening Program Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

At BECU, your voice matters. As the Sr Employee Listening Program Manager, you will shape and lead our employee feedback ecosystem, ensuring that every team member's voice is heard and valued. You will craft a strategy that goes beyond surveys-developing inclusive, data-driven insights that guide leadership decisions and foster a culture of engagement and continuous improvement.

Your expertise will help define how and when we collect feedback, turning raw data into compelling narratives that drive meaningful change. From designing feedback strategies and deploying surveys to uncovering actionable insights, your work will directly influence BECU's culture and the overall employee experience. Collaborating with leadership and cross-functional teams, you'll play a pivotal role in connecting insights across various data sources, ensuring that every piece of feedback leads to real impact.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, or SC. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

• Shape the Listening Strategy: Lead the development and execution of BECU's employee listening strategy, ensuring alignment with business goals and fostering a culture of feedback and continuous improvement.
• Design & Deploy Surveys: Oversee the entire lifecycle of employee surveys-from crafting engaging questions to managing distribution and ensuring high participation rates.
• Analyze & Uncover Insights: Dive into quantitative and qualitative data to identify trends, themes, and key takeaways that inform business decisions and enhance the employee experience.
• Integrate Data for a Holistic View: Combine survey findings with other people analytics to build a comprehensive understanding of employee sentiment and organizational health.
• Tell the Story with Data: Use visualization and storytelling techniques to present complex data in clear, compelling ways that drive action and decision-making at all levels.
• Engage Leadership & Drive Change: Facilitate executive discussions, co-create action plans with senior leaders, and ensure accountability for translating insights into impactful initiatives.
• Foster Transparent Communication: Collaborate with Communications teams to create and share results-driven messaging, ensuring employees see the impact of their feedback.
• Ensure Data Ethics & Privacy: Define and uphold best practices for managing employee feedback data, maintaining trust, and ensuring compliance with privacy standards.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Influence & Impact: The opportunity to shape BECU's employee experience and drive real organizational change.
• Growth & Development: A role that challenges you to refine your expertise in employee listening, people analytics, and strategic storytelling.
• Collaboration & Connection: Work alongside passionate leaders and cross-functional teams who are dedicated to fostering a strong, engaged workplace culture.
• Innovation & Creativity: The ability to experiment with new feedback mechanisms, analytics tools, and data-driven approaches to engagement.
• Visibility & Leadership: The chance to consult with senior executives and make data-driven recommendations that shape BECU's future.

QUALIFICATIONS:

Minimum Qualifications:

• B.A. or B.S. in applied social sciences (e.g., Industrial/Organizational Psychology, Organizational Behavior) or Data/Analytics or equivalent experience.
• Typically requires 5 years of experience in employee listening, people analytics, HR strategy, or a related area.
• Experience analyzing and interpreting employee feedback data, including both qualitative and quantitative insights.

Desired Qualifications:

• Experience with survey and feedback platforms such as Perceptyx, Qualtrics, Glint, Gallup, or similar tools.
• Consultative and partnering experience with stakeholders, align strategy with vision, and drive meaningful engagement.
• Experience leveraging natural language processing tools to analyze qualitative feedback and generate actionable insights.
• Proven track record of designing and leading employee feedback programs, from strategy through execution.
• Experience with Workday and/or Visier.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.