Customer Program Manager

PARKER CHOMERICS is a global leader of engineered material solutions for EMI shielding and thermal management of electronic devices. Headquartered in Woburn, MA, we are a leading division of Parker Hannifin, a global Fortune 500 company (NYSE: PH). Our sales, applications engineering, and manufacturing teams enable our global customers to provide cutting edge electronics for many markets. Our products empower the next generation of 5G telecommunications gear, autonomous vehicles and advanced defense technologies.

Our dynamic workplace challenges our team to think differently and be thought leaders in the industry. We strive to make a positive impact on the lives of our employees by establishing an inclusive, caring and friendly work environment. We encourage the continued education and skill development of our teams and offer advancement opportunities at a global division. If you're looking for a fast paced, collaborative environment where you can be at the cutting edge of technology Parker Chomerics is for you.

This position is responsible for leading the development of new customer sales to meet the overall business objectives. Work closely with customers to develop new programs and delivery a premier customer experience.

The Customer Program Manager is accountable for the contract, delivery and quality performance, and relationship management for a number of assigned OEM customers. This principal role acts as the main point of contact for the customer and all affiliated products, projects, escalations, and performance metrics.

This role manages and serves as the customer advocate to ensure effective product management processes, schedules, costs, resources, and commitments to customers are met. This role has no direct reports.

The Customer Program Manager continuously collaborates with cross functional and divisional teams internally to facilitate timely execution of customer needs. Supports internal and external leadership level discussions, reviews, and negotiations as an essential advocate for the customer and the business relationship.

Scope/Supervision and Interaction

Position will be responsible for driving sales growth globally with key customers in the market segment. Identifying new business development opportunities of targeted segments and creating go to market strategies to win new business. Will work closely with the sales team to develop accounts. Coordinate application engineering support of key programs. Interact with marketing communications team to establish targeted marketing campaigns. This position will work collaboratively with senior management to drive results.

The strategic growth segments of the division through innovative product development and exploring adjacent market opportunities. Works with minimal daily supervision. Keeps team leaders and staff informed of project status.

• Serves as primary point of contact for a number of customers and responsible for all elements of customer management. Acts as customer advocate internally and represents entire division externally.
• Ensures customer requirements and contractual obligations are met and are in the best interests of Parker. Ensures that the cost basis and/or pricing is correct by evaluating resource requirements and utilizing expertise of internal Parker teams.
• Leads the development of program plans covering mature and new product development programs. Participates in program planning efforts; directs all phases of programs throughout the program lifecycle.
• Ensures successful customer relationships by responding to all customer requests and serving as the primary point of contact for all product activities, status, escalation, and problem resolution.
• Serves as key host, presenter, and facilitator at major program reviews. Ensures meeting actions are documented, communicated, and executed.
• Acts as a consultant to management on specific programs or overall program management. Establishes goals and objectives required to complete programs. Provides mentoring within program management and leadership to varied project teams.
• Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations. Shares specialized knowledge with others and serves as a resource on customer program management principles and practices.
• Evaluates and monitors competition and recommends strategies for market share growth for global customers
• Collaborates closely with product line management, operations, and sales, to assure plans are aligned and executed
• Develops marketing programs and campaigns to attract potential customers and drive new opportunities in current customers
• Supports sales cycle with key deliverables including, presentations, project management, and other collateral to support sales team
• Drive sales team to penetrate key accounts and coordinate global efforts to close new business opportunities

• 4-year Bachelor's Degree in engineering, sciences, business or related field required
• MBA or advanced degree a plus
• 0-2+ years of experience of demonstrated ability to perform the essential customer management functions of the job
• Solid knowledge of marketing practices and strategies with emphasis on customer acquisition and retention a plus
• Demonstrated knowledge of contracts and pricing agreements to facilitate customer contract negotiations a plus
• Comfortable managing through change and working in a fast-paced dynamic environment
• Demonstration of excellent writing and presentation skills to internal and external audiences
• Proven success in in managing multiple projects and priorities simultaneously within short timelines
• Must be a US Citizen or have US Permanent Resident Status.
• Travel up to 25% of time

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.