Office and Customer Service Manager

Dick's Sanitation, a Waste Connections company, has a position available for a Office & Customer Service Manager. This role will be based at our Lakeville, MN campus in our main office while still providing administrative support and coordinating for our operations building and recycling facility on-site.

Responsibilities:

• Oversee and manage daily work priorities for customer service team responsible for fielding inbound customer inquiries
• Provide administrative assistance and support to the entire District and department leaders to include problem solving, project planning and management, day-to-day office coordination, and secretarial services
• Manage daily office needs and upkeep for multiple departments including customer service, sales, and finance
• Assisting in resolving and preventing problems related to the day-to-day operations of customer service and building management
• Aid and assist office personnel as well as other department leadership in executing their daily operations and strategic goals
• Oversee and/or process payroll time sheets, PTO documents.
• Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events
• Promote Waste Connections core operating values, which assures safety, integrity, and environmentally correct workplace practices
• Demonstrate the ability to become proficient in the use of proprietary operational systems
• Other duties assigned as needed
  

Requirements:

• 1-2 years of directly related experience in administration and/or customer service
• Bachelor's degree or some college credits preferred
• Knowledge of MS Word and Excel
• Ability to supervise, train, and develop employees, to include organizing, prioritizing, and scheduling work assignments
• Organizing and coordinating skills
• Knowledge of accounting procedures
• Ability to communicate effectively, both orally and in writing
• Knowledge of management principles and practices
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to analyze and solve problems
• Ability to gather data, compile information, and prepare reports
• Ability to foster a cooperative work environment

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.