Business Applications Liaison II

Job Description:

Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Business Applications Liaison II to support the Business Systems Analysis and Planning team. This position is a work-from-home opportunity and can be located anywhere in the United States.

WHAT YOU NEED TO KNOW:

A Business Applications Liaison II will serve as a liaison between the business unit, Information Technology (IT) and/or vendor(s) to ensure that technology designs meet the needs of end users within the assigned business unit. They will develop requirements and specifications for systems used by the business. Maintain data integrity, troubleshoot issues and document procedures. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD:

1. Analyze business processes to identify opportunities for simplification or automation. Leverage available tools to optimize productivity within the business unit.

2. Manage business related projects and serve as a liaison between the business unit, IT and vendors.

3. Participate in efforts related to analysis, development, testing and implementations of system enhancements or tools

4. Create and manage project documentation.

5. Provide user support relating to the utilization of the business application in day-to-day operations. Facilitate user training as required.

6. Import and export data to ensure high data integrity is maintained and reported. Analyze and validate data. Design and prepare customized reports, document report specifications and ensure standard reporting procedures are aligned with business reporting requirements.

7. Execute business application-related processes and transactions.

8. Assist in the development of performance metrics and project reports.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree or equivalent experience required.

Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.

Skills and Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. Ability to be 24-hour on-call during periods of major disasters.

Travel: Travel may be required.

Drivers License: A valid driver's license with a clean driving record is required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Strong relationship management skills.

Excellent problem-solving skills.

Advanced Technical skills to include Excell, TEAMS and Power BI.

COMPENSATION INFORMATION:

The salary range for this position is $60,000 -$68,000.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learning.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights