SLED Delivery Senior Director - Growth

Req ID:309356

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SLED Delivery Senior Director - Growth to join our team in Mclean, Virginia (US-VA), United States (US).

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Director to join our team.

Senior Delivery Director

NTT Data is seeking a Senior Delivery Director, reporting to the State & Local Government, Education (SLED) VP, Operations & Delivery, responsible for growth, direct account leadership, and delivery oversight of a portfolio of contracts. The selected candidate will supervise multiple Delivery leaders across the United States. Performance will be measured on the successful management of the scope of work, gross margin across the portfolio, as well as client satisfaction and adherence to contractual requirements, such as achieving all expected Service Level Agreements and Key Performance Indicators.

This position reports to the SLED VP, Operations & Delivery and supports the overall SLED executive leadership team by managing Delivery leadership for growth accounts. The SLED Senior Delivery Director achieves the delivery results through the Delivery leaders assigned to the portfolio of accounts, who are accountable for managing the P&L as related to the closed backlog of assigned accounts, and delivering services that maximize the value of our delivery model, achieving revenue, gross margin, contribution margin and other financial metrics for the account(s) in the most optimized manner.

The SLED Senior Delivery Director will also support the sale of new accounts by providing input into the delivery model, supporting the sales cycle as needed and supplying delivery resources for the bid.

Minimum Qualifications:

• Undergraduate degree required.
• Ability to travel approximately 25%.
• 15+ years of delivery management experience.
• 8+ years in client-facing leadership position delivering services to clients.
• 5+ years of overseeing delivery

Preferred Skills:

• Deep knowledge and understanding of NTT's infrastructure offerings .
• Ability to lead employees to encourage maximum performance and dedication.
• Experience in evaluating performance by analyzing and interpreting data and metrics.
• Experience in managing partner and vendor relationships.
• Experience creating a "Client First" culture with the team.
• Experience managing a senior leadership team to include the recruitment, development, and retention of a high-performance team.
• Ability to take accountability of any situation faced as a leader.
• Possess leadership qualities that inspire others to follow.
• Experience managing employee performance, including the identification, communication and coaching of employees relative to performance expectations.
• Experience managing State government contracts.
• Willingness to travel to client sites on a regular basis.
• Experience creating and managing the creation of infrastructure outsourcing solutions and cost models.
• Strong client relationship skills, including the ability to explain and present NTT's proposed solutions to client executives.
• Strong writing skills to support proposal development and clearly articulating NTT's solutions.

Job Responsibilities:

• Demonstrate leadership qualities that foster a culture of accountability and growth.
• Manage team of senior leaders towards achieving annual portfolio margin requirements.
• Achieve contractual requirements including, but not limited to, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Ensure client satisfaction across the portfolio of State contracts.
• Actively pursue the recruitment of a diverse team and create an inclusive environment among the team.
• Work with senior leader team members to continually identify areas of strength and opportunity among leaders and implement individual development plans for each direct report.
• Participate and lead discussions on how to grow the portfolio with other customers across the country.
• Gain efficiencies across the portfolio by driving out cost, implementing automation / technology and best practices from across the industry.
• Develop and implement a professional self-growth plan.
• Travel to client site(s) to meet with client and team members (up to 30%).
• Be accountable for all situations involved in the management of the portfolio.
• Identify and develop qualified successors for the position.
• Foster a partnering relationship with NTTD Vertical Executives and Client Executives to meet both NTTD and Client Objectives.
• Supports new business pursuits related to the scope of the respective delivery portfolio.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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