Digital Support Professional Associate

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

The UGA College of Agricultural and Environmental Sciences ( CAES) is among the best and most established U.S. colleges of agriculture. In its classrooms, its Agricultural Experiment Stations and its statewide network of UGA Cooperative Extension offices, the faculty and staff of CAES are dedicated to discovering, teaching, and delivering the science required for healthy living to flourish in Georgia. Agricultural and environmental sciences are only as important as the food you eat, the clothes you wear and the water and air around you. To improve the quality and guard the safety of life's necessities, CAES has gathered world-renowned scientists and exceptional students.

http://www.caes.uga.edu/
https://extension.uga.edu

Monday-Friday, 8 AM-5 PM

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preference will be given to candidates with experience providing information technology support and technology training within a large, diverse organization. Familiarity with service desk workflows, ticket management systems and project management principles are a plus.

The Digital Support Associate is a full-time position who serves on a team of College of Agricultural and Environmental Sciences IT staff who provide support, guidance, and training on web and web-related communication technologies, empowering faculty and staff to create engaging and accessible digital output. The associate is responsible for helping clients find the right platforms to reach their audience(s), creating and publishing digital content, and meeting accessibility standards, among additional related responsibilities.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Direct user support and training. Provide first-tier support for web and digital delivery technologies such as website content management systems, newsletter software, video production tools, podcast platforms, webinars, etc. Provide training for faculty and staff on content creation and delivery tools. Develop and maintain user-friendly training materials and guides. Assist users in creating accessible digital content.

Content and platform support. Assist with content updates, ensuring quality and compliance with standards. Maintain digital delivery software, user accounts, and configurations. Assist with web-related projects and deployments. Act as a liaison to software vendors.

Digital Content Strategy and Advocacy. Act an advocate for the adoption of digital program delivery. Act as a liaison between OIT, stakeholders, and clientele to ensure alignment. Collaborate with the OIT team to develop support strategies and processes. Serve as a leader on the college's Digital Delivery committee. Help measure the success of our support and training efforts.

Additional duties as assigned.