Business Services Coordinator, Working Professional & Executive MBA Programs, Texas McCombs

The University of Texas at Austin
retirement plan
United States, Texas, Austin
101 East 27th Street (Show on map)
Feb 20, 2025
Job Posting Title: Business Services Coordinator, Working Professional & Executive MBA Programs, Texas McCombs ---- Hiring Department: Red McCombs School of Business ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought-leadership of a world-class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world. For more information about Texas McCombs please visit: https://www.mccombs.utexas.edu/ Purpose The Business Services Coordinator oversees administrative operations of four Working Professional & Executive MBA programs, focusing on student billing, course scheduling, and registration. This role ensures seamless academic and financial experiences for students while coordinating with university staff and information systems. The coordinator will supervise a senior administrative associate. Responsibilities Student Billing Management & Supervision Oversee and mentor a senior administrative associate responsible for day-to-day student billing operations Maintain, develop and implement billing policies and procedures to ensure efficiency and accuracy Coordinate with UT Veteran Certification office and MBA Financial Aid team members to support accurate disbursal of student military benefits and federal aid Review and approve complex billing cases, refunds, and payment plans Conduct new student orientation presentations on billing and payment procedures Perform regular performance evaluations for the senior administrative associate. Course Scheduling & Registration Oversee course schedule updates and course inventory management Register students in classes and resolve registration issues Administer course restrictions, degree audits, and scholastic warning reports. Manage student withdrawals, add/drop requests, leaves of absence, program transfers and other special registration issues Communication & Collaboration Manage shared email inbox and liaise with IT, registrar, financial aid, veteran certification, graduate admissions offices Update staff on registration deadlines, billing policies, and related information Maintain accurate academic records Advise staff members on student billing, course scheduling, registration and related matters Strategic Initiatives Provide feedback on current processes Support planning and implementation of process improvements Contribute to departmental goal-setting and strategic planning Perform other duties as assigned. Required Qualifications Bachelor's degree and five years of experience in higher education administration, financial services, or program coordination Strong analytical and communication skills Ability to work flexible hours during peak periods, including evening and weekends Relevant education and experience may be substituted as appropriate. Preferred Qualifications Experience with MBA or graduate-level program support Knowledge of UT Austin billing protocols and FERPA regulations Proficiency in Microsoft Office Suite and UT Austin information systems (e.g., Mainframe, DEFINE) Demonstrated service-oriented approach and adaptability Proven ability to manage multiple projects concurrently with precision Excellent organizational, communication, and interpersonal skills Strong attention to detail Salary Range $55,000 - $65,000 depending on qualifications Working Conditions May work around standard office conditions (shared office space provided) with repetitive use of a keyboard at a workstation Extended hours and travel This is an Austin, Texas-based position. Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.