Lead Technology Analyst (Payments Technology)

Location:

The Payments Infrastructure team is seeking a highly skilled Lead Technical Analyst for Check Processing, Returns, and Adjustments applications. This role will be responsible for leading application support teams, issue resolution, upgrade projects, and continuous improvement efforts, as well as serving as primary liaison to vendors and lines of business of these applications.

Essential Job Functions:

• Possesses subject matter expertise (SME) to lead, drive, and analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands.
• Proactively monitors and completes work requests to ensure quality and timely completion; evaluates team's service offerings to ensure strategic alignment with partner's needs. Facilitates collaboration with larger tech community, partners and leadership to ensure successful resolution of all escalated issues.
• Participates in the continuous improvement idea generation process (process simplification and automation); manages, vets, and tests the concept and design of changes and streamlines workflow to improve performance and delivery.
• Analyzes the data, determines gaps, identifies next steps, resolves, and documents the resolution of most complex problems; notifies management of issues that could pose a risk to the bank as needed, work with vendors as needed. Anticipates and remediates problems before they occur.
• Adheres to all Key Policies and Standards, escalates exceptions or violations encountered and self-identified findings. May be responsible for operational monitoring, reporting and remediation of findings.
• Demonstrates SME status for other technology teams. Possesses deep knowledge of LOBs supported and proactively collaborates to avoid negative impacts, ensuring success of their processes.
• Embraces mentorship and training opportunities for self and mentors others. Inspires continuous learning in others. Encourages feedback and perspectives from all levels; receives and applies feedback from others.
• Schedules, coordinates, and facilitates strategic meetings with team members, peers, vendors and management. Owns and leads meeting, provides agendas, stays on task, manages timing, able to rephrase, ask probing questions and records outcomes and action items.
• Defines, gathers, and analyzes metrics used to monitor health of product, process, and/or environment. Performs strategic analysis of metrics to identify trends and define course of action. Evaluates financial impact (i.e. resource and monetary costs) to make technical recommendations and presents business cases. Defines documentation standards for a product, process, and/or environment.

Required Qualifications:

• Education/Certifications: Bachelor's Degree or higher in Computer Science, Information Technology or related field or equivalent work experience required.
• Basic understanding of at least one programming language (e.g. JavaScript, C#, etc.)
• Experience: 3+ years of application support experience within Check Processing, Returns, and Adjustments
• Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability
• Must be able to work with Product Owners and cross functional teams as a product team to achieve single goal
• Must be able to work with different stakeholders to understand the business needs and requirements
• Experience with troubleshooting and incident management and escalation
• Ability to work with internal support teams, infrastructure vendor support teams, participate in projects, and work individually to accomplish tasks
• Experience with Jira/Jira Align, Agile/Scrum development methodologies, Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
• Possess strong written and verbal communication skills
  

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000 to $122,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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