Remote 
Operations Associate
 Probo Medical | |
 United States | |
 Feb 19, 2025 | |
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Description Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!An Operations Associate - Mechanical Services Support, primarily support the daily operations by sending out daily reports for ongoing projects. Maintaining all inbound phone calls, documentation recording and maintaining a close relationship with Project Managers, Technicians, and Supervisors.ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary responder, answering incoming calls & coordinating schedules within the Mechanical Services Support teamPosts client and Probo forms to the appropriate job folderEnsures documents returned from the Field are accurately filled out and completedEnsures all forms are returned to appropriate folder and closed outCommunicates and confirms job information to the appropriate personnel, via phone and/or emailProcesses all job documentation, including daily updatesFollow up with missing documentation, as neededReviews and approves travel expense receipts in NexoniaSends daily updates to OEM and project managers - including the collection and editing of customer documentsPartner with project managers, delivering notifications on designated days within agreed upon timeframesMaintaining understanding of protocols and ensuring completion through internal portal programsTrain team leaders and designated employees on internal portal/programCreate emails and follow-ups, as needed Maintain tech to team lead forms, working with customer support or project managersRepresents Probo and the customer in a professional and courteous mannerMaintains integrity of confidential information Requirements QUALIFICATIONSRequired Education and Experience:High School Diploma Proficient in Microsoft Outlook; Teams, and Excel.Excellent Interpersonal skillsGood with time managementSelf-StarterAttention to detail. Ability to work efficiently under strict timelines.Ability to work remotely.Availability to work some hours on the weekend.Expected compensation is $17.00/hr. This range may vary and is based on several factors including, but not limited to, geographic location, work experience, education, certifications, etc. TRAVEL REQUIREMENTS No travel requirements. This is a remote position, ideally within the eastern time zone, Monday through Friday with some hours worked on Saturday and Sunday to complete daily reports. WORK ENVIRONMENT The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Monitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual. The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Must be able to work in a seated position while using a computer for 8hrs/days. Use of both hands and fingers with dexterity. | |