Collections Coordinator

Job Summary
The Collections Coordinator performs collections activities to ensure invoices are paid within terms, payments are applied accurately and promptly, and the incidence of bad debt write-offs is reduced.

Primary Objectives

• Perform inbound and outbound collections calls with customers.
• Complete daily account activity assignments within required timeframes.
• Produce and use data reports effectively to identify open items and audit work.
• Work effectively with internal resources to resolve collections-related activities.

Duties and Responsibilities

• Initiate effective, professional calls, e-mail, and fax and write dunning letters when invoices are falling beyond terms.
• Coordinate customer payment arrangements and resolve invoicing or payment problems.
• Print, reprint as needed, and mail invoices and statements at customer's request.
• Record activities and account updates timely and accurately in internal data systems.
• Review weekly receivables reports and provide findings of proposed receivables adjustments, write-offs, and payment history.
• Inform management team of slow paying customers and recommend settlements as necessary.
• Identify accounts that may require referral to outside collections resources for management review.
• Engage with operations groups to evaluate delinquent accounts, ensure effective handling of account-related communication, and develop clear understanding of business relationships to resolve situations effectively.
• Work with sales and billing staff for research, reconciliation, and analysis of customer accounts, including cash application problems, short- and over-payments, and billing errors.
• Update schedule, logs, and tasks daily.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) and some college-level math or accounting courses or equivalent combination of education and related experience required
• Associate degree in Accounting, Business, or a related field preferred

Work Experience

• 2+ years of experience in a collections/receivables environment required
• Strong worksheet preparation experience required

Required Knowledge, Skills and Abilities

• Understanding of collection standards and best practices.
• Knowledge of accounting controls, accounts receivable processes, and general ledger account structures.
• Ability to perform basic math calculations including multiplication and percentages.
• Understanding of proper handling of sensitive, confidential, and personally-identifying information.
• Ability to work as an individual contributor and as a valued participant in a team based environment.
• Demonstrated ability to maintain confidentiality, with tact and discretion.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Attention to detail with a high degree of accuracy with data entry.
• Excellent verbal and written communication skills
• Strong quantitative and analytical thinking skills
• Demonstrated proficiency with Microsoft Office products at the following levels: Excel: Intermediate level of skill, Word, Outlook: Basic level of skill
• Demonstrated proficiency with Microsoft Office products at the following levels: ? Word, Outlook: Basic level of skill ? Excel: Intermediate level of skill

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 3: Starting rate $21.00; up to $23.00 for highly qualified candidates