Senior Program Management - Supply Chain

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work

Job Overview

The Senior Program Manager drives strategy execution by providing direction, planning, and execution for the tech portfolio they support. They guide multiple project teams across various domains, maximizing resources and ensuring deadlines are met. Responsibilities include managing program risks and issues, overseeing program financials, change management, ROI analysis, stakeholder management, and program governance. Effective communication tailored to the audience is a key aspect of this role.

Additionally, this position may involve managing relationships with third-party vendors. The Senior Program Manager collaborates with constituent Project Managers to monitor cost, schedule, and technical performance of component projects and operations, ensuring the overall success of the program.

What You Will Do

• Drive High-Level Plan: Drive complex programs, providing leadership to ensure coordination and standardization of integrated solutions.
• Project Execution: Oversee all program-related activities, ensuring accountability for the success, execution, and final delivery of the program and its work products.
• Manage Project Scope: Obtain senior executive approval for the program by presenting the program charter, including high-level costs and benefits, to proceed to subsequent phases. Oversee regular project status/quality meetings and reports.
• Address Program Issues: Keep leadership and key stakeholders well-informed on project or program progress, status, and concerns for each assignment. Review project metrics and raise concerns as needed. Address program issues by identifying and selecting a course of action, considering program constraints and objectives to enable continued progress.
• Program Communication: Develop program communication plans and effectively communicate with the executive management team, project teams, and stakeholders.
• Cultivate Relationships: Cultivate relationships with business partners and project teams, managing expectations while providing excellent customer service. Establish alliances with other departments by recognizing dependencies to assess potential partnerships and commitment to the program.
• Project Leadership: Provide leadership to the project team on standards and processes, offering suggestions for improvement. Provide governance and support to the teams they support through competent and professional services, including guidance, coaching, and counseling.
• Develop Resources Plan: Provide input to ensure adequate project staffing, budgeting, and resource management.
• Maintain Regular Attendance: Demonstrate regular, dependable attendance, punctuality, and perform other duties as assigned.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Strategic Leadership: Ability to drive strategy execution by providing direction, planning, and execution for the supported tech portfolio, guiding multiple project teams across various domains to ensure coordination and standardization of integrated solutions.

Project Management: Proficiency in overseeing all program-related activities, ensuring accountability for successful execution and final delivery of the program and its work products within budgetary and schedule constraints.

Stakeholder Management: Experience in managing relationships with third-party vendors, collaborating with constituent Project Managers to monitor cost, schedule, and technical performance, while effectively communicating with executive management, project teams, and stakeholders.

Communication Skills: Outstanding written and verbal communication skills, along with the ability to develop tailored communication plans and customize strategies to address the needs of different audiences.

Analytical Abilities: Strong analytical skills with attention to detail, including extensive understanding of project management principles, methods, and techniques, and proficiency in conducting ROI analysis and risk assessments.

Problem-solving and Decision-making: Ability to address program issues by identifying and selecting a course of action, considering program constraints and objectives to enable continued progress, and adjusting approaches based on research and experience.

Flexibility and Adaptability: Flexibility in response to change, with the ability to anticipate technical and project barriers and adjust approaches accordingly, while concurrently managing multiple project types.

Technical and Business Knowledge: Possession of advanced technical and business knowledge, particularly in software development, policy development, and retail operations, along with general knowledge of major systems and their integration.

Team Management and Interpersonal Skills: Sound team-building and interpersonal skills required to effectively manage multi-skilled projects throughout the deliverable process, fostering consensus between technology and business stakeholders.

Negotiation and Conflict Resolution: Extensive negotiation, diplomacy, and conflict resolution skills, along with the ability to build consensus and manage expectations while providing excellent customer service.

Documentation and Organization: Outstanding documentation, organization, time management, and problem-solving skills, along with advanced proficiency in Microsoft Office Suite Products.

Continuous Learning: Demonstrated ability to customize communication strategy to a given target audience, along with the eagerness to continuously learn about emerging technologies, industry trends, and new methodologies.

Who You Are

• Bachelor's degree or equivalent work experience required
• 4+ years of Program Management experience (large initiatives with multiple project managers) or 9+ years of Project Management experience
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

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