Network Performance Engineer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Customers expect our networks to perform at a high level all the time. That's where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you'll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Evaluating service performance trends and isolating root causes of impacted services.

• Performing VoLTE testing and analyses of relevant key performance indicators.

• Coordinating technical investigations and testing with appropriate regional, area and HQ functions.

• Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.

• Optimizing LTE and RAN networks using traditional and innovative means.

• Investigating and resolving customer complaints regarding service.

• Integrating new cell sites, small cells, and DAS systems into existing macro networks.

You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• A valid driver's license.

• Willingness to travel up to approximately 25% of the time.

• Willingness to work some nights.

Even better if you have one or more of the following:

• A degree in electrical engineering.

• Computer programming skills or knowledge of Python Scripting.

• Experience in the cellular industry. Ideally, with network experience.

• Experience with RF propagation tools and radio test equipment, like Ascm, DataPro, Spectrum Analyzers, Actix, Windcatcher, or RF Scanners.

• Understanding of intermodulation, distortion, interference detection, and mitigation techniques.

• Understanding of antenna characteristics or antenna system design and selection.

• Understanding of frequency planning constraints and requirements such as C/I, co, and adjacent channel criteria.

• Understanding of 5G, LTE, VoLTE, Evdo, or CDMA.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qual

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.