Manager of Nursing Operations and Project Development

LOCATION: JOHN H STROGER JR, HOSPITAL

DEPARTMENT: NURSING

SHIFT: 8:30 AM- 4:30 PM

This position is exempt from Career Service under the CCH Personnel Rules.

JOB SUMMARY: NON-UNION

The Manager of Nursing Operations and Project Development (Manager) ensures the divisional nursing care delivery system operates according to Cook County Health (CCH) mission, vision, and values to ensure integrity of care, efficiency, safety, and high-quality standards. Serves as a project manager across nursing divisions covering nursing safety and quality improvement initiatives.

TYPICAL DUTIES:

• Provides daily guidance to staff throughout various departments and CCH work sites regarding patient care delivery and problem solving.
• Ensures nursing staff follows accurate and complete documentation procedures at all times.
• Monitors compliance with standards of care established for patients by conducting patient observations, reviewing verbal reports and written documentation.
• Serves as project manager of various nursing safety and quality improvement initiatives.
• Facilitates and managers special projects as assigned, including monitoring and recording of metrics and reporting databases/dashboards.
• Conducts hospital rounds, investigates problems, complaints and policy violations, documenting incidents and taking appropriate action to ensure the effective and efficient operation.
• Identifies opportunities for process improvement and initiates improvement efforts within the unit to increase and exceed unit performance measures, in collaboration with interdisciplinary team.
• Utilizes care management system to facilitate patient flow through the system.
• Follows up as necessary, with patient complaints, quality or process problems, and make recommendations for future preventative measures.
• Demonstrates and promotes awareness of patient care rights.
• Maintains a safe, culturally sensitive, and caring patient environment that is reflective of CCH standards, as well as patient and family expectations.
• Works with appropriate departments to ensure proper maintenance of unit medical equipment including life sustaining equipment.
• Intervenes when an immediate threat to life or health, damage to equipment or buildings is posed that could result in the injury of patients, visitors or staff.
• Collaborates with nursing leadership for initiating Emergency Response Procedures and activates the Emergency Management System for External Emergencies, including all drills for Homeland Security response plans, Hazardous Materials Response Plans, Fire, and Post-Operative Recovery Power, when applicable. During an emergency may authorize the use of equipment that would otherwise be unauthorized, when applicable.
• Serves in interim or temporary assignments as On-Duty Administrator, Nurse Manager, Supervisor, or Coordinator roles as needed.
• Performs other duties as assigned or as needed to support the continuity of care.

MINIMUM QUALIFICATIONS:

• Licensed Registered Professional Nurse in the State of Illinois OR Licensed Registered Professional Nurse able to obtain Illinois State licensure within two (2) weeks of starting employment
• Bachelor of Science in Nursing degree from an accredited college or university
• Five (5) years of nursing experience with three (3) years of nursing experience as a nurse manager, house administrator, supervisor, coordinator, or higher nursing role within the last five (5) years
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross
• Must be able to travel to work sites throughout Cook County Health

PREFERRED QUALIFICATIONS:

• LEAN/Six Sigma training
• Certification from the American Organization for Nursing Leadership (AONL) or American Nurse Credentialing Center (ANCC)
• Previous project management and quality improvement experience.
• Management experience in a unionized environment
• Knowledge of and experience working in Magnet recognized facilities

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

• Thorough knowledge of the job description and key requirements for each position on the unit; holds subordinates accountable for responsibilities inherent in their position, at all times
• Thorough knowledge of the Hospital and Nursing Department's mission, philosophy, goals, objectives, policies, and procedures
• Knowledge and understanding of the current requirements of accrediting agencies [Illinois Department of Public Health (IDPH), The Joint Commission on Accreditation of Healthcare Organizations]
• Thorough knowledge of safety policies and procedures
• Thorough knowledge of expected staff response in hospital emergency, fire, and demonstrates the ability to direct the activities of the nursing unit in the event of an emergency situation of patient evacuation
• Excellent oral, verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong leadership and project management skills
• Strong interpersonal skills to interact with staff, patients, hospital staff, patient families
• Demonstrates skill in scheduling and the management of nursing personnel
• Ability to demonstrate a working knowledge of AONL Nurse Leader core competencies: Communication and Relationship Building, Leadership, Knowledge of the Health Care Environment and Clinical Principles, Professionalism, and Business Skills and Principles
• Ability to maintain all unit equipment in proper working condition
• Ability to articulate in a clear and professional manner when presenting and demonstrating techniques
• Analytical, organizational, problem-solving, critical thinking, and resolution skills
• Ability to prioritize, plan, and organize projects and tasks
• Ability to multi-task and meet deadlines in a fast paced and stressful environment
• Ability to adhere to department policies and standards utilizing best practices
• Ability to maintain a professional demeanor and composure when challenged
• Ability to function autonomously and as a team member in a multidisciplinary team for long periods of time
• Demonstrates skill in the coordination and the management of patient care unit
• Demonstrates good judgment in the selection of new staff members using appropriate interview techniques
• Demonstrates attention to detail, accuracy and precision
• Must be able to float to various department, as needed, during the scheduled shift

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

VETERAN PREFERENCE
PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR
* A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER