Manager, Operations Excellence

Business Overview

Orion Worldwide is a global media company that generates value for many of the world's most well-known media owners and brands. Like our namesake, we are connectors who bring together people and businesses to unlock a mutual exchange of value. We define success through our ability to help partners achieve long-term, sustainable growth.

We look for people who possess the passion, innovative thinking, and partnership skills to join our collaborative and diverse teams. No single person, or discipline, is responsible for success at Orion. Teamwork is the backbone for how we achieve our business goals and cultivate an inclusive culture in which we can all be proud. We strive for a vibrant culture of creativity, accountability, and connection - and believe we do a pretty good job!

Position Summary

We are seeking a proactive and highly organized Manager to join our newly formed team dedicated to advancing initiatives in change management, portfolio management, project management, compliance, document management, and Global Capability Center (GCC) enablement.

In this dynamic environment, you will play a critical role in supporting the team's efforts to drive projects forward, requiring a high level of adaptability and flexibility. The ideal candidate will have strong organizational skills and a hands-on approach to ensure efficient execution of tasks and projects.

You will work closely with cross-functional teams to assist in the smooth execution of projects, compliance standards, and alignment with the organization's strategic objectives.

This role involves collaborating closely with the Operations Excellence team to leverage shared expertise and resources for successful execution of all initiatives.

Essential Functions - First Year Objectives:

Project Management:
Assist in managing specific project life cycles from planning through closure, ensuring that projects meet scope, budget, and timeline requirements. Responsibilities include:

• Future Digital Workflow/Dual IO Integration and Advancement:




• Support the integration of the Future Digital Workflow across Media Brands agencies, coordinating with stakeholders to ensure alignment with business strategies.
• Assist in refining workflows to support successful deployment and continuous improvement of the Dual IO initiative.




• MediaBrands Transition to Prisma:




• Assist in the development and execution of a comprehensive implementation plan for transitioning Media Brands to Prisma, including testing, training, and phased rollout.
• Monitor the transition process and provide support and adjustments as needed to meet operational requirements.

• Orion Prisma Enhancements:




• Collaborate with MediaBrands Product Owners and Managers to assist in the design, testing, and coordination of enhancements to ensure alignment with business objectives.
• Support the development of a rollout strategy, including training and feedback mechanisms to improve user experience.




• Proprietary Product Operationalization:




• Assist in the development and implementation of workflows, tools, and processes to support campaign execution, inventory management, and performance tracking.
• Support cross-functional collaboration with internal teams (Sales, Media, Finance, Technology) and external partners to ensure smooth execution and alignment with business objectives.




• Project Management Standardization:




• Assist in the establishment and implementation of standardized project management practices across the business, ensuring consistency and efficiency.

Portfolio Management:
Support Operations Excellence in overseeing the project portfolio to ensure alignment with business goals, efficient resource allocation, and timely delivery of key projects. Key responsibilities include:

• Tools Portfolio Development:




• Maintain a comprehensive tools portfolio library, cataloging details such as costs, contract dates, business owners, key features, and alignment with business strategies.
• Assist in maintaining a centralized repository for tools, ensuring easy access, regular updates, and strategic alignment.
• Help identify and plan the decommissioning of outdated tools to streamline the portfolio.




• System and Tools Optimization:




• Assist Operations Excellence in improving workflow efficiencies across platforms such as Salesforce, Asana, MediaOcean, and BOTs by supporting onboarding, training, and process development while staying current with industry trends.
• Evaluate and optimize workflows within each platform to ensure strategic and effective usage.
• Support the development and implementation of integration strategies to align tools with business objectives.
• Identify opportunities for automation through BOTs to streamline processes and reduce manual workload.
• Assist in the development and execution of a strategic plan for BOT implementation, ensuring seamless integration and measurable productivity improvements.

Compliance and Document Management:
Assist in developing and maintaining document control processes to ensure accurate records, secure storage, and compliance with internal policies and regulations.

• Document Repository Development:




• Help develop and implement a cloud-based document repository.
• Assist in drafting, editing, and continuously updating Standard Operating Procedures (SOPs), RASCI charts, and swim lane diagrams to ensure compliance.
• Ensure clarity, consistency, and alignment of these documents with organizational standards.




• Audit and Compliance:




• Assist in creating and maintaining documentation to ensure all workflows meet compliance standards.
• Ensure that all documentation is regularly reviewed, updated, and signed off to adhere to regulatory and internal compliance requirements.
• Support audits to verify that all documentation aligns with business standards and maintains data integrity.

GCC Enablement:
Collaborate with the Project Manager and Operations Excellence team to drive the enablement and scaling of the Global Command Center (GCC), focusing on process standardization, efficiency, and effectiveness.

• Onboarding and Communication Framework:




• Support the establishment of a robust framework for onboarding and communication between the GCC and onshore teams, ensuring clear organization and transparency.
• Assist in formalizing communication protocols and integrating operational calendars to ensure seamless coordination.




• Strategic GCC Scaling:




• Assist in the development and execution of a comprehensive GCC scaling strategy, focusing on expanding capabilities to drive operational efficiency and innovation.
• Support the phased scaling plan, helping to establish milestones and assess readiness at each stage.

Change Management:
Support change management initiatives to ensure smooth transitions and effective adoption of new processes and systems across the organization.

• Change Management Strategy:




• Assist in implementing a unified change management framework that aligns with organizational goals, ensuring consistent execution of change initiatives.
• Support the development of communication plans to maintain transparency and gain stakeholder buy-in throughout the change process.
• Help conduct impact assessments and identify and address potential resistance to facilitate seamless transitions.
• Assist in building and maintaining a network of change agents to promote and support change efforts throughout the organization.
• Participate in continuous improvement initiatives and provide support to enhance change management skills within the team.

Supplementary Efforts:
Support various additional efforts that arise, ensuring they are handled with the same level of organization, attention to detail, and strategic alignment as core initiatives:

• Ad Hoc Initiatives: Provide flexibility and quick adaptation to evolving business needs by supporting unexpected or short-term projects.
• Cross-Departmental Collaborations: Engage with different departments to support projects that span multiple functions, ensuring clear communication and effective coordination.
• Continuous Improvement: Assist in identifying and implementing opportunities for process improvement in miscellaneous projects to drive efficiency and enhance outcomes.

Qualifications:

Experience:

• 5+ years of experience in project management or operations management, with a focus on change management, compliance, and team coordination. Proven ability to support cross-functional teams and assist in driving strategic initiatives in a dynamic environment.

Skills:

• Experience with media buying systems, such as MediaOcean/MBOX products.
• Skilled in developing and maintaining workflow documentation (SOPs, RASCI charts, swim lane diagrams) and ensuring compliance with regulatory standards.
• Proficiency in tools such as Visio, Monday.com, Asana, and Salesforce.
• Understanding of project management methodologies and the ability to adapt best practices to align with the organization's needs.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with Global Capability Center (GCC) enablement and operational scaling processes.

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.