Change Management Analyst (Temporary)

Job Summary
The Change Management Analyst plays a key role in supporting system implementations ensuring seamless transitions through well-documented processes, user training, and structured change management initiatives.

Primary Objectives

• Create standardized process documentation, training materials, and user guides to support system implementations and operational workflows.
• Assist in designing and delivering user training programs.
• Assist in system rollouts by documenting workflows, participating in user testing, and ensuring alignment with business needs.
• Implement change management strategies, communication plans, and adoption tools to drive successful transitions.

Duties and Responsibilities

• Champion projects to drive quality improvements. Use understanding of systems and processes to anticipate and prevent problems and errors through process enhancement and system-based and process-based controls.
• Function as point of contact for UAT (User Acceptance Testing), identifying gaps and opportunities for process improvements.
• Assist management team with employee training to ensure quality of work is maintained.
• Support management teams with process adherence information and feedback to assist in definition and improvement of standards, processes, and procedures.
• Maintain updated documentation of business processes and policies.
• Support implementation and communication of new and updated processes and workflows.
• Measure and assess adherence to established processes through audit, direct observation, and evaluation of processing outcomes.
• Partner with subject matter experts (SMEs) to capture business processes and translate them into clear, user-friendly content.
• Provide ongoing user support, addressing training gaps and reinforcing best practices.
• Identify process challenges and need for additional associate training, job aids or clarification.
• Validate and maintain accurate, timely, and thorough records in proprietary databases.
• Recommend improvements in internal control structure.
• Support the Company's goals and objectives at all times and in all transactions with internal and external customers.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree or equivalent combination of related experience and coursework required

Work Experience

• 3+ years of experience in process documentation, training development, or system implementation support required
• Experience with data management, process improvement, and data quality/audit and associated reporting required
• Familiarity with change management frameworks (e.g., ADKAR, Kotter) preferred

Required Knowledge, Skills and Abilities

• Effective communication practices with solid verbal, written and listening skills.
• Excellent problem solving, analysis, and research skills.
• Ability to communicate effectively and appropriately to a diverse audience.
• Proven ability to work in a fast paced environment, prioritize projects and deliverables, and interact effectively with cross-functional teams.
• Ability to manage workload and prioritize effectively under minimal supervision.
• Demonstrated ability to exercise discretion and effectively manage sensitive information.
• Strong attention to detail and ability to translate complex processes into clear instructions.
• Demonstrated intermediate level proficiency with Microsoft Office products including Excel, Word, and Outlook.

Preferred Knowledge, Skills and Abilities

• Proficiency with use of intermediate to advanced functionality of proprietary/specialized operations and/or CRM software systems preferred.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel
10% Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.