Digital Services Coordinator

Position Summary:

The Digital Services Coordinator will work to support participants by increasing their digital literacy and access to affordable technology and internet services. This position will assist participants both remotely and in-person, while collaborating with Services and Program staff to coordinate efforts and ensure participants have the necessary resources and skills to increase their digital capabilities.

Day in the life: In a typical day, the Digital Services Coordinator...

• Assessments and Access: Coordinate and serve as point of contact for digital literacy skills and/or technology access for participants, including internet access, equipment, or other technology needs.
• Skill Building and Support: Provide skill building and support to participants around using technology, including security and safe navigation.
• Internal and External Partnerships: Build productive relationships with internal and external partners that promote effective digital skill acquisition

Job Pay & Perks:

• Pay range: $25.24 - $37.04
• This is a scheduled-hybrid role whose essential functions require work to be conducted at a physical location, which may include a GESMN or partner facility, at least two (2) days per week. The remaining days can be worked from the employee's home office or a designated community setting as directed by the manager.

• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!

About You:

Required Knowledge & Skills:

• Ability to communicate and provide services with high emotional intelligence and cultural competence
• Excellent organizational skills
• Exceptional analytical, judgment, and independent decision-making skills
• Superior coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus
• Adaptable and open to change and flexibility
• Knowledge of data privacy requirements and ability to maintain confidentiality of sensitive information
• Ability to work in a team environment, multi-task, and meet deadlines to achieve required outcomes
• Proficient in Microsoft Office Suite software, including Teams, Outlook, OneDrive, and more
• Ability to accurately enter data into computer-based systems
• Proficient and confident technology skills, including the ability to navigate easily online and troubleshoot basic hardware and software issues
• Must have a valid driver's license and reliable transportation, as travel is required

Prior Experience & Education:

• Associate or bachelor's degree in a related field preferred
• Minimum 1-3 year experience in a customer service role, preferably related to
  community engagement and outreach

About Us:

• GESMN leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here.
• We are a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
• Proceeds from thrift retail, e-commerce, grants, and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
• Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.