Sr. IT End User Computing Engineer

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches. By prioritizing work-life balance and flexible schedules, we help people find great fulfillment in their careers and their lives.

Visit www.lovesac/careers.com to learn more about Lovesac!

About the Role

Currently we are seeking to hire a Sr. IT End User Computing Engineer to be the on-site point of contact for all things IT within our new corporate headquarters located in Stamford, CT.

Our new corporate headquarters will serve as an innovative state of the art facility designed as a collaborative space for our #LovesacFamily to come together, learn, and inspire each other and ultimately mankind. As our Sr. IT EUC Engineer, you will be the sole on-site Engineer responsible for all things IT from escalated helpdesk support to designing and leading continuous improvement programs that enhance the technological capacity and efficiency of the team.

If you're an End User Computing Engineer with a passion for people, innovation and continuous improvement, we'd love to speak with you!

This position is onsite 5 days a week and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You'll Do:

• Serve as subject matter expert and lead technology portion of IT/Business projects
• Own process improvement/modification, testing and implementation per Lovesac's SLDC framework
• Lead vendor meetings to evaluate and maintain operational effectiveness of assigned technology(s)
• Analyze and provide recommendations for improvement and optimization of existing and new software/technology to ensure the continued success of the team and the company
• Design and execute testing and deployment plans to complete production implementations
• Participate in Systems Design, management plans and the Architecture Review Board as needed
• Administer our MDM platform, ITAM platform, JIRA and various vendor portals
• Provide advanced technical support for diagnosing problems, identifying solutions and answering questions promptly
• Manage the provisioning, updating, tracking and deprovisioning of all user devices
• Oversee security, user permissions and solution designs as it relates to our device ecosystem
• Support installation, configuration, security and maintenance of patches and updates for our hardware platforms.
• Analyze usage behaviors and trends to proactively improve user experience in relation to hardware
• Own reporting to company management about hardware and telecom use
• Cultivate long term relationships with service providers that support the needs of the EUC group
• Provide escalated level 3 support to the Service Desk to help diagnose problems, identify root causes and design solutions
• Lead patch and version upgrades including testing, implementation and backout planning
• Actively mentor team members in best practices and processes to ensure the most effective use of tools and processes.

Who you Are:

Our Lovesac Values:

• Core Values: Top Ambition, Willing to Sweep Floors, Grit,
• Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Requirements

• Bachelor's Degree in IT, Computer science preferred.
• Must possess a minimum of 5+ years of experience working with ITAM, Airwatch/inTune, JIRA, and any of the major telecom vendors.
• Must be able to work onsite 5 days a week and any additional days as needed to support in person events and meetings.
• Must have extensive knowledge about best practices for maintaining information security.
• Able to work in a team and produce quality output under tight deadlines.
• Self-motivated and strong analytical skills
• Attention to detail, prioritization skill and time management.
• Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
• Must have proven time management skills and quickly adapts to a changing business environment.
• Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
• Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.
• Our customers have the opportunity to shop with us seven days a week and this role requires availability outside of normal weekday hours including nights weekends and holidays to support.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools, Sales Incentive Program.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: TalentAcquisition@lovesac.com.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.