Manager - Spa

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Manages the daily operation of the Spa, and Pool, at Bally's Atlantic City. Ensures the success of a world-class Spa operation.

Responsibilities:

* Oversee the execution of product quality and provide dedicated leadership to the Spa operation.
* Acts as an industry leader in the development of new and innovative Spa Services and treatments
* Maintains Spa retail operations including inventories, product lines and overall appearance.
* Responsible for providing the right mix of services and ensures that all services and supplies are consistent in quality and comply with brand standards.
* Ensures staff is knowledgeable on the latest techniques and spa services. Ensures staff is trained in the use or sale of products, programs, and activities.
* Creates an inviting atmosphere where customers are comfortable and relaxed, leading to repeat visits and referral business.
* Communicates and coordinates with other departmental leaders to promote sales and ensure the efficient operation of the facility as well as total guest satisfaction.
* Partners with casino marketing, property marketing and advertising to effectively promote the facility and build a loyal, diverse customer base.
* Develops and maintains qualified management and hourly support staff as well as external vendor relationships.
* Monitors and maintains labor and productivity levels and makes all necessary adjustments according to overall market and business levels.
* Implements and monitors operating standards for the department and promoting excellence in guest service. Ensures staff behavior and appearance are following established policy.
* Make procedural recommendations and ensure enforcement of existing policies and procedures.
* Coach and direct staff to maintain high level of customer service.
* Collaborates with senior management in planning, design and coordinating all organizational phases of the Spa and Salon operation that contribute 100% guest satisfaction.
* Deliver clear direction to staff regarding the current and future objectives of the Spa operation.
* Ensure adherence to all Board of Health standards and all other applicable regulations.
* Endorse the business and service objectives, ethics, and values of the company.
* Ensure that all guest complaints are handled in a courteous and professional manner.
* Maintain an accurate and overall awareness of the entire casino/hotel operation and coordinate function accordingly.
* Other duties as assigned

Qualifications:

* Strong leadership, communication, and supervisory skills
* Ability to direct and manage people effectively.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".